Retail Branch Manager

M&T Bank Corporation; Burlington (VT); On-site; USD 62,000 - 104,000; Full time

Job summary

M&T Bank Corporation in South Burlington, Vermont is seeking a Branch Manager to lead a customer-focused team, drive annual sales, and manage branch profitability. The role emphasizes relationship-building with customers and the local community, coaching staff, and ownership of customer issues.

Qualified candidates will have a Bachelor’s degree or 4+ years of relevant experience, 3+ years sales, and 2+ years of managerial experience, plus licensing requirements and bilingual Spanish preferred.

Qualifications

• Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
• Minimum three years sales experience.
• Minimum two years’ managerial experience or proven leadership abilities.
• Life/Accident and Health Insurance licensing required within 18 months of entry into position.
• Note: branch provides training for licensing within 6 months.
• M&T Business Banking Specialist within 18 months of hire.
• Demonstrated strong knowledge of Business Banking products, services and client relationship management.
• M&T Way Certified Precision Leadership
• Certified Bi-lingual/Spanish preferred.
• Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
• Experience with Internet and email preferred.

Responsibilities

• Lead the branch team to achieve annual sales and profitability goals.
• Establish and maintain federal registration requirements (SAFE Act) for the branch.
• Stay current on operational, product, and system changes; demonstrate risk management decisions.
• Manage licensing requirements and participate in licensing activities as needed.
• Grow the business through proactive sales and outside calling activities.
• Build productive partnerships with bank areas to resolve customer and employee issues.
• Take full ownership of customer issues until completely resolved.

Skills

Sales experience

Leadership

Customer service

Relationship building

Coaching

Bilingual Spanish

Education

Bachelor’s degree

Tools

Microsoft Office

Internet & Email

Job description

Overview

At M&T Bank you can step into a role at where your impact is immediate—and visible. Our Branch Manager’s lead dynamic, customer-focused teams, drive business growth, and build meaningful relationships in our communities. While branch management experience is valued, this role is equally well-suited for high-performing leaders from relationship-driven industries such as hospitality, retail, or healthcare where team leadership and exceptional customer experience are core to success.

You’ll stand out if you have experience in environments where you:

• Lead from the front—motivating teams to hit sales and service goals
• Create experiences that keep customers coming back
• Build relationships—with customers, teams, and your local community
• Develop talent—coaching others to grow and succeed
• Thrive in a fast-paced, results-driven environment
• Take ownership—driving performance and continuously improving outcomes

At M&T Bank, you’ll take these skills and apply them in this role at an organization that offers:

1. Stability and long-term career growth
2. Deeper, relationship-driven customer interactions (not just transactions)
3. Opportunities to lead a business—not just manage a team
4. Exposure to financial products and services that help customers reach real life goals

Scope of Responsibilities

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.

• Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.
• Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions.
• Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document.
• Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.
• Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.
• Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately.
• Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

Supervisory / Managerial Responsibilities

Branch Managers generally have direct reporting responsibility for branch staff.

Education and Experience Required

• Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
• Minimum three years sales experience.
• Minimum two years’ managerial experience or proven leadership abilities.
• At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position.
• Note: branch provides training for licensing within 6 months.
• M&T Business Banking Specialist within 18 months of hire.
• Demonstrated strong knowledge of Business Banking products, services and client relationship management.
• M&T Way Certified Precision Leadership
• Certified Bi-lingual/Spanish preferred.
• Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
• Experience with Internet and email preferred.

Education and Experience Preferred

• Demonstrated sales/business development experience and success.
• Has fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Strong financial services product knowledge preferred.
• Strong organization, time management, and prioritization skills.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

South Burlington, Vermont, United States of America.

About Us

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers.

We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.