Retail Bike Technician

DICK'S Sporting Goods; Waco (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

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Job summary

DICK’S Sporting Goods in Texas is seeking a Bike Technician who builds and repairs bicycles and delivers a differentiated customer experience within the Bike Department. You will draw on hands-on experience and industry knowledge to assess customer needs and provide strong product recommendations.

You will engage customers with passion and expertise, promote warranties and loyalty programs, and work toward sales goals while keeping bike displays and department signage neat and compliant with

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. occasionally.
• Ability to work extended periods standing or walking.

Responsibilities

• Build and repair bikes according to established procedures.
• Provide passionate customer service and sell through customer engagement, especially in the Bike Department.
• Promote warranty sales, Scorecard loyalty program, private-label cards, and promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Maintain merchandise presentation and signage to company standards.
• Adhere to safety policies, loss prevention and standard operating procedures.

Skills

Bike assembly

Customer service

Sales

Merchandise presentation

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer’s needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge,
• dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Teammate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.