Retail Bike Technician

Dick's Sporting Goods; Holland (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK'S Sporting Goods in Holland, MI is seeking a Bike Technician to provide expert bicycle service and a standout customer experience in the Bike Department.

You will build and repair bikes, assist with equipment assembly, and promote warranty programs and seasonal promotions while maintaining presentation standards. The role emphasizes safety, teamwork, and helping customers find the right products.

Qualifications

• Experience building, repairing, and selling bicycles.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. occasionally (up to 5 times per hour).
• Ability to work extended periods standing or walking (up to 4 hours).

Responsibilities

• Create a world-class customer experience by providing passionate customer service in the Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to interact with customers with passion, knowledge, dedication, and commitment to sport.
• Promote warranty sales, Scorecard loyalty program, private-label credit cards, and seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes following established procedures; assist with assembly of exercise equipment as needed.
• Maintain Bike Department presentation and signage to company standards.
• Follow safety, loss prevention, and SOPs; protect company information.
• Support the team across the store as needed; perform other tasks as assigned by management.

Skills

Bike repair

Customer service

Sales

Merchandise presentation

Teamwork

Safety adherence

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry

research and trends to provide strong product recommendations that align to the customer's needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.

• Uphold company standards for merchandise presentation.

• Demonstrate ability to genuinely interact with customers to show passion, knowledge,

• dedication, and commitment in their sport or activity.

• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

• Achieve sales goals through selling bikes and related merchandise.

• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.

• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.

• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Takes an all-hands-on-deck approach to support the team across the store.

• Performs other tasks as assigned by management.

TEAMMATE TRAITS:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS:

• Prior experience of building, repairing, and selling bicycles preferred

• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.