Retail Bike Technician

DICK'S Sporting Goods; Gainesville (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading sporting goods retailer as a Bike Technician and provide a world-class customer experience. You'll be responsible for building and repairing bicycles while helping customers achieve their cycling dreams. Ideal candidates will have a passion for cycling and the ability to deliver exceptional service.

Qualifications

• Prior experience in building, repairing, and selling bicycles is preferred.
• Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. occasionally.
• Ability to work extended periods standing or walking.

Responsibilities

• Build and repair bicycles according to procedures.
• Create a world-class customer experience in the Bike Department.
• Achieve sales goals by selling bikes and related merchandise.

Skills

Customer-Focus

Collaborative

Accountability

Action-Oriented

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. Join our team to help create confidence and excitement by personally equipping athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce that reflects the communities we serve.

Overview:

The Bike Technician role is focused on providing a differentiated customer experience for cyclists. Responsibilities include building and repairing bicycles according to established procedures, and offering product recommendations based on personal experience, industry research, and trends.

1. Create a world-class customer experience through passionate customer service and engagement, especially in the Bike Department.
2. Uphold merchandise presentation standards.
3. Interact genuinely with customers to demonstrate passion, knowledge, dedication, and commitment to their sport or activity.
4. Promote company programs such as warranty sales, Scorecard (loyalty program), private-label credit cards, and seasonal promotions.
5. Achieve sales goals by selling bikes and related merchandise.
6. Build and repair bikes following established procedures; assist with assembling exercise equipment as needed.
7. Maintain merchandise presentation and signage standards in the Bike Department.
8. Follow safety, loss prevention, and operational policies; maintain confidentiality of company information.
9. Support the team across the store as needed.
10. Perform other tasks as assigned by management.

Teammate Traits:

We look for traits that define great teammates and ensure a positive experience for both teammates and athletes, including:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications:

• Prior experience in building, repairing, and selling bicycles is preferred.
• Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. occasionally (up to 5 times per hour).
• Ability to work extended periods (up to 4 hours) standing or walking.

Additional Details:

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Engineering and Information Technology
• Industries: Manufacturing, Retail, Sporting Goods Manufacturing

Note: The job posting does not indicate that it is expired or no longer accepting applications, so it appears active.