Retail Bike Technician

DICK'S Sporting Goods; Charlottesville (VA); On-site; USD 19,000 - 29,000; Full time

Job summary

DICK'S Sporting Goods in Charlottesville, VA seeks a Bike Technician who focuses on delivering a differentiated customer experience by building and repairing bicycles and recommending products to match customer needs.

In this on-site role, you will uphold presentation standards, promote warranties and loyalty programs, assist with exercise equipment assembly, and help the team achieve sales goals while ensuring safety and SOP compliance.

Qualifications

• Experience building and repairing bicycles.
• Ability to stand, bend, lift up to 35 lbs.
• Ability to provide customer-focused service.
• Willingness to promote loyalty programs and warranties.

Responsibilities

• Provide passionate customer service in the Bike Department.
• Build and repair bikes according to established procedures.
• Offer product recommendations aligned with customer needs.
• Uphold standards for merchandise presentation and signage.
• Promote warranty sales and the Scorecard loyalty program.
• Assist with assembly of exercise equipment as needed.
• Maintain Bike Department presentation and signage to company standards.
• Support store-wide teamwork and operations.
• Follow safety, loss prevention and SOPs.

Skills

Bike repair

Customer service

Sales

Team collaboration

Tools

Bike repair tools

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer's needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.


• Uphold company standards for merchandise presentation.


• Demonstrate ability to genuinely interact with customers to show passion, knowledge,


• dedication, and commitment in their sport or activity.


• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.


• Achieve sales goals through selling bikes and related merchandise.


• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.


• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.


• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.


• Takes an all-hands-on-deck approach to support the team across the store.


• Performs other tasks as assigned by management.

Teammate Traits

• Ensures Accountability


• Customer-Focus


• Collaborative


• Instills Trust


• Decision-Quality/Decision-Making Abilities


• Action-Oriented

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred


• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).


• Ability to work extended periods of time (up to 4 hours) standing or walking.

Targeted Pay Range: $14.00 - $21.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.