Retail Bike Technician

Dick's Sporting Goods; Chesterfield (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits

Job summary

DICK'S Sporting Goods is hiring a Bike Technician in the United States. You will build and repair bicycles and provide customers with expert advice to match their needs, while ensuring an exceptional in-store experience.

Responsibilities include promoting warranties, loyalty programs, and seasonal promotions, and maintaining bike department presentation to company standards. You will work with the team to meet sales goals and support store operations.

Qualifications

• Prior bicycle building, repairing and selling experience preferred.
• Physically able to stand, bend, stoop, reach, push, pull and lift 15–35 lbs. occasionally.
• Stand or walk for extended periods (up to 4 hours) while on shift.

Responsibilities

• Build and repair bikes according to established procedures.
• Provide passionate customer service and bike-related product recommendations.
• Promote warranties, loyalty programs and seasonal promotions.

Skills

Bike repair experience

Customer service

Merchandise presentation

Bike maintenance tools

Tools

Bike tools

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

OVERVIEW:

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry

research and trends to provide strong product recommendations that align to the customer's needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.

• Uphold company standards for merchandise presentation.

• Demonstrate ability to genuinely interact with customers to show passion, knowledge,

• dedication, and commitment in their sport or activity.

• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

• Achieve sales goals through selling bikes and related merchandise.

• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.

• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.

• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Takes an all-hands-on-deck approach to support the team across the store.

• Performs other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS:

• Prior experience of building, repairing, and selling bicycles preferred

• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.

Targeted Pay Range: $15.00 - $22.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.