Retail Bike Technician

DICK'S Sporting Goods; Canton (GA); On-site; USD 21,000 - 34,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Bike Technician to build and repair bikes and to deliver a differentiated customer experience in the Bike Department. You will fix bicycles to established procedures and engage customers with product knowledge to recommend gear and accessories.

This role emphasizes safe handling, presentation standards, and teamwork, with opportunities to promote warranty and loyalty programs while helping customers select the right gear for their sport.

Qualifications

• Prior experience building, repairing, and selling bicycles preferred.
• Ability to stand, bend, reach, push, pull and lift 15 to 35 lbs.
• Ability to stand/walk for up to 4 hours.

Responsibilities

• Build and repair bikes according to established procedures.
• Provide passionate customer service and sell through customer engagement in the Bike Department.
• Maintain merchandise presentation to company standards.
• Promote warranty sales and Scorecard loyalty program.
• Assist with the assembly of exercise equipment as needed.
• Follow safety, loss prevention and SOPs.

Skills

Bike repair knowledge

Customer service

Sales skills

Merchandise presentation

Teamwork

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer’s needs.

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge,
• dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Teammate Traits

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.