Retail Banking Specialist II

First Bank & Trust; Princeton (MN); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

401(k)/ESOP

Paid Time Off

Flexible Work Arrangements

Paid Parental Leave

Student Loan Repayment Assistance

Job summary

First Bank & Trust is seeking a customer-focused individual to deliver superior service to guests, resolve transactional needs promptly, and build strong client relationships. The role combines teller duties with proactive advisory support, aiming to recognize opportunities and offer suitable solutions while upholding the bank's culture of community commitment.

The ideal candidate holds an associate degree with at least two years of related experience, strong communication skills, and a

Qualifications

• Associate's degree and at least two years of related experience, or the equivalent.
• Strong communication skills through verbal and written correspondence, effective listening, and responsiveness.
• Genuinely personable, empathetic to others, collaborative, and a solution driven problem solver.

Responsibilities

• Provide a superior service experience that satisfies guest needs and reflects First Bank & Trust's culture and community commitment.
• Develop, maintain, and grow profitable relationships while minimizing risk; sales aptitude is a plus.
• Perform general teller functions including deposits, withdrawals, payments, and negotiable items; balance cash drawer daily.
• Anticipate client needs and advise on solutions that benefit them.
• Assist in opening new accounts and establishing relationships.
• Educate clients on the bank's products, services, and processes.
• Coordinate with Retail Banking Supervisor/Manager to align daily work with goals; collaborate across teams.
• Monitor deposits and credit portfolios for quality and risk; pursue collections as needed per policy.
• Adhere to policies, participate in compliance training, and attend required meetings.

Skills

Communication

Active listening

Empathy

Relationship skills

Collaboration

Sales aptitude

Education

Associate degree

Job description

Job Description

This person shall be responsible for providing a superior service experience to all guests of FBT. This person must meet and resolve the transactional needs of guests in a timely and efficient manner, remaining ever aware of the guest. This person shall be responsible for developing and maintaining client relationships and managing client needs while proactively recognizing opportunities and offering solutions, all while putting people first.

Job Description

This person shall be responsible for providing a superior service experience to all guests of FBT. This person must meet and resolve the transactional needs of guests in a timely and efficient manner, remaining ever aware of the guest. This person shall be responsible for developing and maintaining client relationships and managing client needs while proactively recognizing opportunities and offering solutions, all while putting people first.

Qualifications:

This person should have an associate's degree and a minimum of two years of related experience, or the equivalent. This person should demonstrate strong communication skills through excellent verbal and written correspondence, effective listening, and responsiveness. This person should be genuinely personable, empathetic to others, collaborative, and a solution driven problem solver.

Principal Responsibilities

• Provide a superior service experience that not only satisfies the wants and needs of the bank's guests but provides them with a unique experience indicative of First Bank & Trust's culture and commitment to the communities we serve.
• Enthusiastically develop, maintain, and grow new and existing relationships that are profitable to the bank while minimizing risk. While not required, a general understanding and aptitude for sales aids in this responsibility.
• Perform general teller functions including processing deposits, withdrawals, payments, and negotiable items. Maintain a balanced cash drawer each day. Remain risk-aware, recognizing and swiftly reporting any suspicious transactions. Assist in the daily servicing of branch hardware; including ATM and/or TCR(s).
• Anticipate needs and advise clients on solutions that personally benefit them.
• Assist in the opening of new accounts and establishing new relationships.
• Be an expert and educate clients in the bank's suite of products, services and processes that meet both client and community needs.
• Proactively seek direction from the Retail Banking Supervisor and/or Retail Branch Manager that assures daily work aligns with organizational goals. In addition, be persistent in building relationships and collaborating with colleagues both in and outside of the Retail business line to meet client needs.
• Monitor and maintain both the deposit and credit portfolios for quality and potential risk. If necessary, follow through on collection efforts, using all legal means as required by Loan Policy and Guidelines.
• Act in accordance with FBT policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.

The anticipated hourly range for this role is between $20.06 and $27.06. This range is a good faith estimate for the position. The actual compensation offered to a candidate may differ based on various factors, including the individual's relevant experience, training, skills, work location, and other considerations. For those in eligible roles, we offer incentive compensation based on individual performance. Furthermore, this role may qualify for a variety of benefits, such as Medical, Dental, and Vision insurance, Health Savings Accounts, 401(k)/ESOP, Paid Time Off, Flexible Work Arrangements, Paid Parental Leave and Student Loan Repayment Assistance. Learn more at www.bankeasy.com\careers.

Compensation Grade

Hourly Grade 4

First Bank & Trust is an Equal Opportunity, Affi­mative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail].