Retail Banking Manager

Enterprise Bank & Trust; Los Alamos (NM); On-site; USD 120,000 - 180,000; Full time

Job summary

Enterprise Bank & Trust is seeking a VP, Branch Manager to oversee daily branch operations and front-end sales management. The role ensures customer service excellence, supervises branch associates, hires and schedules staff, and drives branch performance.

You will implement policies, manage compliance, develop teams, and participate in business development activities while maintaining a focus on risk management and customer satisfaction.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree in business or related field or equivalent experience.
• Minimum five years banking experience required.
• Experience working in an environment with individual and team goals.
• Previous supervisory experience required.
• Strong leadership and customer service skills.

Responsibilities

• Direct supervision of day-to-day operation of the branch and associates.
• Lead customer service and branch operations to ensure efficiency.
• Ensure policy compliance and training of staff on changes.
• Participate in business development activities.
• Oversee recruitment and training of branch staff.
• Collaborate with other departments to support operations.

Skills

Leadership

Customer service

Organizational skills

Sales management

Cross-selling

Bank operations

Compliance knowledge

Teamwork

Communication

Product knowledge

Problem solving

Education

High School diploma

Bachelor's degree in business

Five years banking experience

Experience with goals

Supervisory experience

Tools

Microsoft Word

Excel

Google Suite

Workday

IBS

Salesforce

Job description

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Job Title: VP, Branch Manager

Job Description:

Summary

Responsible for the day-to-day operational management of a branch location as well as the front-end sales management. Supervises the activities of branch associates including resolving escalated concerns, hiring, scheduling, performance evaluations, discipline and recommending development opportunities. Provides leadership and guidance to ensure compliance with bank policies. Ensures that customer service is provided, including opening accounts, providing customers with information, and resolving client concerns.

Essential Duties and Responsibilities

• Direct supervision of day-to-day operation of the branch and associates
• Direct activities of branch associates to ensure complete and efficient customer service.
• Implement company policy pertaining to the cashing of checks and withdrawal of funds from accounts and safe deposit activities.
• Responsible for managing and maintaining compliance with branch operations, including training branch associates on changes to policy and procedure.
• Acts autonomously when making decisions and client escalations, requires guidance on more complex judgements
• Actively develops and cross trains team to ensure tools for success, prepares associates for career development and promotional opportunities
• Oversees the recruitment and training processes for branch staff
• Partners with other departments to support branch operations and compliance.
• Responsible for overall operation and maintenance of bank building, premises and facilities.
• Participates in business development activities.
• Reviews, recommends, implements and oversees all policies and procedures related to the internal and external integrity of the bank security systems and devices.
• Other duties as assigned.

Qualifications

• Excellent leadership, interpersonal, customer service and strong organizational skills with a high degree of accuracy.
• Sales management skills in order to successfully coach associates to meet branch goals.
• Sales and marketing orientation with emphasis on cross-selling bank services.
• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.
• Team oriented, possesses a positive attitude and works well with others.
• Strong oral and written communication skills
• Strong knowledge of all various types of products offered at the bank.
• Excellent problem solving skills

Supervisory Responsibilities

• Supervision of Branch Associates

Education and/or Experience

• High School diploma or equivalent required
• Bachelor's degree in business related field or equivalent experience: or equivalent combination of education and experience
• Minimum of five years banking experience required
• Experience working in an environment with individual and team goals
• Previous supervisory experience required

Computer and Software Skills

• Skilled in operation of a personal computer, including Microsoft Word and Excel.
• Google Suite (Google Suite (Gmail, Calendar, Google Docs and Google Sheets)
• Workday
• IBS
• Salesforce

Certificates, Licenses and Registrations

• Notary license where applicable

Equal Opportunity Statement

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail].

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.We are proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.