Retail Banking Associate I — On‑Site, Full‑Time

Recruiting 2025; Chelmsford (MA); On-site; USD 29,000 - 32,000; Full time

Job summary

Lowell Five Bank in Chelmsford, MA is seeking a full-time Bank Operations & Customer Experience professional. You will process transactions, balance cash drawers, assist with vault/ATM duties, and deliver excellent service to customers in a busy branch environment.

You will educate customers on bank products, leverage Salesforce CRM as needed, and support branch team training while contributing to a welcoming, inclusive culture. Flexible scheduling and on-site work are required.

Qualifications

• High school diploma preferred with cash handling and customer service experience.
• Strong communication and organizational skills are essential.
• Ability to build relationships and provide solutions to customer inquiries.

Responsibilities

• Processes customer transactions and deposits within the lobby or drive-thru.
• Balances cash drawer and assists with vault/ATM as needed.
• Provides excellent customer service and resolves issues promptly.
• Educates customers about Bank products and services to meet their needs.
• Uses CRM tools as requested and supports training of new staff.

Skills

Customer service

Cash handling

Oral communication

Detail oriented

Problem solving

Multitasking

Microsoft Office

Relationship building

Flexibility

Education

High school diploma

Tools

Salesforce CRM

Job description

Lowell Five Bank in Chelmsford, MA is seeking a full-time Bank Operations & Customer Experience professional. You will process transactions, balance cash drawers, assist with vault/ATM duties, and deliver excellent service to customers in a busy branch environment.

You will educate customers on bank products, leverage Salesforce CRM as needed, and support branch team training while contributing to a welcoming, inclusive culture. Flexible scheduling and on-site work are required.