Retail Banking Analytics Leader - Charlotte

Citigroup Inc.; Charlotte (NC); Hybrid; USD 146,000 - 219,000; Full time

Benefits offered by this job

Hybrid work model

Senior leadership access

High-impact analytics function

Professional development

Job summary

Citigroup Inc. in Charlotte seeks a Retail Banking Analytics Leader to drive deposits and segments analytics within Wealth Intelligence, reporting to the Head of Retail Performance Execution.

You will leverage advanced analytics to guide strategic direction for Retail Business Banking, turning complex data into decisions that accelerate deposit, lending, and investment growth.

Qualifications

• 10+ years of analytics leadership experience in financial services or related fields.
• Proven ability to lead and develop analytics teams and centralized solutions.
• Expert knowledge of advanced statistical techniques and financial services models.
• Practical experience using AI/ML to solve business problems.
• Proficiency in data querying and structuring data at scale.
• Effective project planning and delivery across multiple workstreams.
• Strong analytical thought leadership shaping strategy through data.
• Experience leading AI adoption within an analytics function.

Responsibilities

• Lead analytics across multiple concurrent projects, setting priorities and ensuring accountable outcomes.
• Champion AI-driven approaches and raise capability in emerging AI methodologies.
• Partner with senior leadership to translate analytics into strategic recommendations.
• Analyze large datasets to evaluate business strategies and measure impact on deposits, lending, and investments.
• Design and implement data collection, processing, and cleansing workflows; apply statistical models and visualization techniques.
• Identify and compile datasets using Python and SQL to predict and improve business outcomes.
• Document data requirements and findings to bridge technical execution and executive decision-making.
• Assess risk implications of outputs and ensure compliance with standards and regulations.
• Apply AI-powered tools as hands-on contributor and team leader, embedding intelligent automation.

Skills

Analytics leadership

AI/ML adoption

Executive collaboration

Statistical modeling

Data querying

Project delivery

Data visualization

Regulatory awareness

Education

Master's degree in quantitative/analytical/business disciplines

Tools

Python

SQL

Job description

Citi is looking for a Retail Banking Analytics Leader to drive Deposits and Segments analytics within the Wealth Intelligence organization, reporting directly to the Head of Retail Performance Execution. In this role, you will harness advanced analytics to shape the strategic direction of Retail Business Banking, turning complex data into clear business decisions that accelerate deposit, lending, and investment growth. This is a senior leadership opportunity for an analytics professional who thrives at the intersection of data science, financial services, and executive-level influence.

Responsibilities

• Lead analytics across multiple concurrent projects, setting priorities, managing deliverables, and maintaining accountability for outcomes.
• Champion the adoption of AI-driven approaches across the analytics team, setting the standard for how large-scale data challenges are approached and ensuring the team builds capability in emerging AI methodologies relevant to retail banking.
• Partner directly with senior leadership to translate advanced analytics into strategic recommendations that optimize coverage models and accelerate frontline performance.
• Analyze large, complex internal and external data sets to evaluate business strategies and measure the impact of key commercial decisions on deposit, lending, and investment growth.
• Design and implement data collection, processing, and cleaning workflows, applying statistical models, algorithms, and data visualization techniques to support exploration and predictive analysis.
• Identify and compile data sets using tools (Python, SQL) to predict, improve, and quantify the success of business-to-business outcomes.
• Document data requirements and analytical findings in a manner that bridges technical execution and executive decision-making, ensuring insights are actionable at the leadership level.
• Assess risk implications of analytical outputs and business recommendations, ensuring decisions reflect sound judgment and adhere to applicable standards and regulatory requirements.
• Apply AI-powered tools and machine learning techniques as both a hands-on contributor and team leader, embedding intelligent automation into analytical workflows to increase the speed and precision of business insights.

Required Qualifications & Skills

• 10 or more years of experience in analytics, financial or business analysis, or credit and risk analysis within financial services, including Retail Business Banking and Small Business analytics.
• Demonstrated ability to lead and develop analytical teams and processes, mentoring and guiding team members to develop comprehensive and centralized solutions.
• Expert knowledge of advanced statistical techniques and the applied experience to use them in driving measurable business results. In-depth understanding of financial services business models, with the ability to connect analytical outputs to key commercial drivers.
• Practical experience leveraging AI and machine learning tools to solve real business problems, with the ability to contribute directly to AI-driven analysis as well as guide a team in applying these techniques effectively.
• Proficiency in data querying and compilation tools to extract and structure data sets for analysis at scale.
• Effective project planning and delivery management skills, with the ability to oversee multiple workstreams and meet senior stakeholder expectations.
• Strong analytical thought leadership, with a track record of shaping strategy through data rather than simply reporting on it.
• Demonstrated ability to lead AI adoption within an analytics function, identifying where intelligent tooling creates measurable business value and translating that into team practice and deliverable outcomes.

Beneficial Skills & Qualifications

• Master's degree in quantitative, analytical, or business-related disciplines.
• Experience applying analytics within specialized domains such as marketing, risk, digital, or financial crime.
• Familiarity with data visualization techniques and tools to communicate complex findings to non-technical audiences.
• Creative approach to problem-solving, with the ability to formulate analytical solutions for ambiguous or novel business challenges.

What We Offer

At Citi, you will take on a role with genuine strategic weight, contributing to decisions that shape one of the world's leading financial institutions. This position offers the scope, resources, and senior exposure to make a lasting impact on Retail Business Banking performance — while working within a results-driven team that values analytical excellence and collaborative execution.

• A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration.
• Direct access to senior leadership and the opportunity to influence strategic decisions at the highest levels of the organization.
• Ownership of a high-impact analytics function, with full team leadership responsibility and the autonomy to shape how data drives business outcomes.
• Exposure to complex, large-scale data environments and cross-functional initiatives that sharpen expertise and broaden your professional footprint.
• Ongoing learning and development opportunities, supported by Citi's global scale and investment in analytical capability.
• A performance-driven environment where the quality of your work directly contributes to business growth and client impact.
• Competitive compensation and financial wellbeing support, reflecting the seniority and strategic importance of the role.

Job Family Group

Business Strategy, Management & Administration

Job Family

Business Management

Time Type

Full time

Primary Location

NC-CHARLOTTE (BALLANTYNE)

Primary Location Full Time Salary Range

$145 840,00 - $218 760,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Anticipated Posting Close Date

oct 26, 2026

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