Retail Banking Advisor: Personal Solutions & Growth

Bank N.A.; Town of Wausau (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Bank N.A. in Wisconsin is seeking a branch-focused professional to deliver exceptional customer service and provide tailored financial solutions.

You will identify customer needs, conduct needs-based assessments, and guide clients through everyday banking, lending, and investment options across multiple channels. The role emphasizes proactive engagement with customers, collaboration with partners, and adherence to risk and regulatory requirements while fostering loyalty and growing relationships

Qualifications

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products completed - as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in financial services is an asset.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Passionate commitment to helping our customers.
• Drive to deliver a perso

Responsibilities

• Delivers exceptional service to BMO customers and prospects.
• Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers.
• Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.
• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs.
• Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
• Supports customer transactions needs based on customer traffic.
• Engages customers to grow BMO's business by reaching out, generating appointments, and building new relationships within the community.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
• Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.

Education

Post-secondary degree in related field

2-3 years of relevant experience

Customer service orientation

Sales experience

Communication skills

Tools

Social media proficiency

Online tools usage

Mobile device usage

Job description

Bank N.A. in Wisconsin is seeking a branch-focused professional to deliver exceptional customer service and provide tailored financial solutions.

You will identify customer needs, conduct needs-based assessments, and guide clients through everyday banking, lending, and investment options across multiple channels. The role emphasizes proactive engagement with customers, collaboration with partners, and adherence to risk and regulatory requirements while fostering loyalty and growing relationships