Retail Banker - Springdale, AR - Job

First Security Bank; Springdale (SC); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading bank is seeking a part-time Retail Banker in Springdale, AR. The role involves processing transactions, providing exceptional customer service, and developing banking skills under supervision. Ideal candidates will have a high school diploma and experience in customer service or cash handling. Bilingual candidates are preferred.

Qualifications

• High school diploma or GED required.
• 1-2 years of experience in cash handling or customer service preferred.
• Bilingual in Spanish and English preferred.

Responsibilities

• Processing deposits, withdrawals, and cash advances.
• Promoting bank services and resolving customer issues.
• Cross-training to perform retail banking duties.

Skills

Customer Service

Cash Handling

Bilingual Proficiency

Critical Thinking

Problem Solving

Teamwork

Education

High school diploma or GED

1-2 years of post-secondary education and/or experience in cash handling, customer service, banking, or related fields

Tools

Outlook

Word

10-key

Internet Use

Job description

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Title

Retail Banker

Employment Type

Part-Time

Location

Springdale South

Description

First Security Bank offers career opportunities for professional, energetic, and team-oriented individuals who foster a culture that values exceptional customer service, critical thinking, problem solving, and operational excellence.

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. Data from resumes cannot be downloaded into the application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

Summary

Under supervision and guidance of training personnel, accepts and processes transactions from customers by personal contact, mail, and night deposit. Becomes knowledgeable in identifying customer needs, servicing accounts, explaining financial products, and resolving customer issues. Cross-trains to perform retail banking duties, such as opening accounts, establishing direct deposit, opening retirement accounts, and providing quality customer service. This position requires on-site work.

Qualifications | Education | Experience | Skills

To perform successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required.

• High school diploma or GED required upon graduation.
• 1-2 years of post-secondary education and/or experience in cash handling, customer service, banking, or related fields preferred.
• Position starts as Retail Banker with potential promotion to Retail Banking Specialist.
• Proficiency in Outlook, Word, typing, 10-key, and internet use required.
• Willingness to demonstrate Core 5 values with customers and coworkers.
• Bilingual proficiency in Spanish and English preferred.

Hours of Availability

Regularly scheduled hours: 30/week, Monday-Friday 12:00pm-6:00pm, Saturday rotation 8:30am-12:30pm (about 3 per month). Extended hours may be necessary.

Essential Duties and Responsibilities

Includes processing deposits, withdrawals, cash advances, issuing cashier’s checks, verifying transactions, balancing cash, handling loan payments, customer communication, promoting bank services, security procedures, currency management, assisting with deposits, completing reports, resolving issues, and maintaining confidentiality. Training involves learning these duties and developing retail banking skills.

Post-Training Development

Building customer profiles, processing debit cards, account maintenance, updating identification, account opening/closing, handling disputes, and executing wire transfers.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Soft Skills

Values high ethical conduct, critical thinking, problem solving, teamwork, and providing exceptional service. Builds positive relationships based on trust and honest feedback.

Physical Demands

Requires good visual acuity, communication skills, mobility, dexterity, ability to lift up to 50 pounds, and work environment accommodations as needed.

Mental Demands

Requires attention to detail, confidentiality, patience, basic math skills, and the ability to interpret documents and communicate effectively.

EEO Statement

First Security Bank is an equal opportunity employer, providing accommodations for applicants with disabilities.

About the Organization

Based in Searcy, Arkansas, First Security Bancorp offers diverse financial services throughout Arkansas, with over 1,000 employees. Positions are currently accepting applications.