Retail Banker II (Navy Yard)

TD; Washington (District of Columbia); On-site; Full time

Job summary

A leading company seeks a Retail Banker II in Washington, DC. This role focuses on providing financial expertise and consultative advice to customers, helping them achieve their financial goals while strengthening their relationship with the bank. The ideal candidate will act as a subject matter expert, utilizing CRM tools and engaging in proactive sales activities. Opportunities for growth and skill development are emphasized.

Qualifications

• Acts as a subject matter expert on TD products and services.
• Requires broad knowledge of personal and business banking.

Responsibilities

• Identifies suitable banking solutions for customers.
• Builds and nurtures customer relationships through active listening.
• Participates in outreach and service activities.

Skills

Customer Relationship Management

Financial Expertise

Consultative Advice

Job description

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Join to apply for the Retail Banker II (Navy Yard) role at TD.

Work Location:
Washington, District de Columbia, États-Unis d'Amérique

Hours
40

Pay Details
$24.75 - $34.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time as they advance in their roles. The actual offered base pay may vary based on skills, experience, knowledge, location, and organizational needs. Candidates are encouraged to discuss compensation with their recruiter.

Line Of Business
Services bancaires personnels et commerciaux

Job Description
The Retail Banker II is a customer liaison responsible for delivering TD’s Brand promise by providing financial expertise and consultative advice. The role involves identifying suitable banking solutions to help Customers meet their financial goals and strengthen their relationship with TD.

Depth & Scope

• Acts as a subject matter expert regarding all products, services, policies, and procedures of TD, especially personal and business banking.
• Requires broad knowledge of the product suite and services, with moderate complexity/risk.
• Makes product recommendations based on Customer needs, highlighting features and benefits.
• Builds and nurtures Customer relationships through active listening and engagement.
• Uses CRM tools for customer assessments and proactive sales activities.
• Resolves issues independently, escalating when necessary.
• Explains complex information clearly within the team.
• Participates in outreach and service activities, including loan discussions and application facilitation.
• Must maintain active registration with NMLS.