RETAIL BANKER I

Signature Bank of Arkansas; Fayetteville (AR); On-site; USD 34,000 - 44,000; Full time

Job summary

Signature Bank of Arkansas seeks an entry‑level Retail Banker I in Fayetteville to assist customers with deposits, withdrawals, and related banking services. You will process transactions, enroll customers in Online Banking, and support daily branch operations while maintaining accuracy and a high standard of service.

The role emphasizes cash handling, friendly customer interaction, and adherence to regulatory requirements, with opportunities to grow in a professional banking environment.

Qualifications

• High school diploma or GED required.
• Cash handling experience preferred; banking, sales and customer service desirable.
• Ability to communicate courteously and professionally in English.
• Ability to handle cash transactions accurately and efficiently.
• Maintain a friendly, professional image and good interpersonal skills.
• Strong listening, judgment and problem-solving abilities.
• Maintain confidentiality in all banking matters.
• Proficient with software applications and Microsoft Office.
• Team collaboration and adherence to policies and procedures.

Responsibilities

• Process deposits, withdrawals, and loan payments with accuracy.
• Receive and cash checks; issue cashier's checks and gift cards.
• Operate teller equipment and perform balancing procedures.
• Educate customers about Online Banking and Xpress Deposit.
• Assist with address changes, check ordering, and statements.
• Handle calls from customers and respond to inquiries.
• Monitor for fraudulent or suspicious activity per BSA/Regulations.
• Support bank operations and complete duties as assigned.

Skills

Cash handling

Customer service

Communication

English proficiency

Confidentiality

Education

High school diploma

Job description

Job Title: Retail Banker IReports to: Bank ManagerFLSA Status: Non – Exempt (hourly)Statement of Hire:At Signature Bank of Arkansas, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area.A successful Team Member will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.Job Summary:The position of Retail Banker I is an entry level position. The individual in the position will have contact with numerous customers, both internal and external, on a daily basis. A Retail Banker processes deposits and withdrawals along with related responsibilities and must efficiently and accurately handle and safeguard large amounts of cash. He or she, while assisting existing customers, will recognize customers’ potential needs for additional deposit-related services and process the necessary paperwork for setting up those services.Essential Duties & Responsibilities:Exhibit a sense of urgency to provide the finest customer service at all times and in all forms of verbal and written communicationPerform paying and receiving responsibilities;Receive and process deposits, withdrawals, and loan paymentsCash checksIssue Cashier’s Checks and Gift CardsOperate coin machine, currency counter, and Teller Cash Recycler (TCR)Handle vault transactionsEnroll customers in Online Banking and Xpress DepositPerform balancing proceduresEncode and image workHandle miscellaneous responsibilities, including:Bank opening and closing proceduresPrint statementsEnter address changesOrder checksAssist customers via phonePlace holdsMaintain constant awareness of fraudulent or suspicious transactions and comply with BSA and other regulations and procedures to include recognizing CTR & SAR transactionsPerform all other tasks requested as they relate to the Bank and its functions.Supervisory Responsibilities: This position has no supervisory responsibilities.Compliance: All Team Members are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each Team Member is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each Team Member to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls. All Team Members shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Team Members must participate in required training on pertinent compliance laws and regulations as required by Signature Bank of Arkansas.All Team Members will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.Education / Experience:High school diploma or general education degree requiredCash handling experience preferred; previous banking, sales, and customer serviced experience highly desirableSkills / Knowledge / Abilities:Ability to effectively communicate courteously and professionally in English (both written and oral) with customers and team members.Ability to handle cash transactions accurately and efficiently.Ability to project friendly, courteous, and professional image.Effective listening skillsSound reasoning and judgment skills with the ability to problem solve.Ability to maintain confidentiality.Ability to utilize all necessary software applications as well as Microsoft OfficeGood interpersonal communication skills to effectively relate to all levels of the Bank staffWorking Conditions / Environment / Potential Hazards:General office environmentMay be necessary to work extended hoursPeriodic travelReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Physical Requirements:Able to sit or stand for an extended period of timeAble to lift up to 50 poundsUse of fine motor skills