Retail Banker: Customer-First Transactions & Accounts

FARMERS BANK & TRUST COMPANY OF MAGNOLIA; Texarkana (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Farmers Bank & Trust Company of Magnolia seeks a retail banking associate in Texarkana, TX to handle deposits, loan payments, check cashing, and basic account servicing.

You will verify endorsements, open new accounts, advise customers on products, and build lasting relationships while upholding bank policies and HEART standards.

This role emphasizes accurate cash handling, excellent service, and participation in community events to generate new business.

Qualifications

• High School or GED plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative. equipment operation, etc.

Responsibilities

• Accepts cash and check transaction deposits, cashes checks, takes loan payments, sells money orders and cashiers checks, and processes cash advances.
• During the course of processing these transactions, examines checks for proper endorsements, verifies legality of documents and makes positive identification of customers.
• Assists customers with running coin through coin counters and exchanging for credit. Records all transactions promptly, accurately and in compliance with bank procedures.
• Balances currency, coin, checks in cash drawers and assists with ATM balancing as applicable.
• Answers customer inquiries regarding interest rates, accounts, and products and services. Resolves customer issues with transaction discrepancies.
• Opens new accounts accurately and in compliance with bank policies and procedures.
• Build relationships with customers and non-customers, offering products and services that are best suited for their needs.
• Make referrals to other departments such as new accounts, treasury management, loans, mortgage, insurance, trust and financial services.
• Participate in activities to generate new business including business calls and attending and/or working at special events.
• Represent the bank at community events and civic organizations. Maintain a working knowledge of all bank products and services.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High School Diploma

Job description

Farmers Bank & Trust Company of Magnolia seeks a retail banking associate in Texarkana, TX to handle deposits, loan payments, check cashing, and basic account servicing.

You will verify endorsements, open new accounts, advise customers on products, and build lasting relationships while upholding bank policies and HEART standards.

This role emphasizes accurate cash handling, excellent service, and participation in community events to generate new business.