Retail Banker

Hills Bank and Trust Company; Mount Vernon (IA); On-site; USD 21,025 - 29,945; Full time

Job summary

Hills Bank and Trust Company in Mount Vernon, IA is hiring a Retail Banker 1 to handle routine banking transactions, open new accounts, and grow customer relationships. You will shadow experienced staff, progress through a structured training path, and support the branch with daily service excellence.

The role requires a high school diploma (AA or bachelor's preferred), a willingness to work evenings and Saturdays, and the ability to lift 50 pounds.

Qualifications

• High school diploma required; associate's or bachelor's preferred.
• Prefer 1+ years of related experience.
• Must be able to lift 50 pounds and count money.
• Safe Act requirements and NMLS registration must be completed.
• Complete Retail Banker Career Path training and progression.

Responsibilities

• Handle banking transactions in person, drive-thru, night depository, mail or digitally.
• Maintain cash drawer and assist with safe deposit access.
• Open deposits and related services; onboard new accounts.
• Develop and manage customer relationships; cross-sell banking products.
• Support sales efforts and respond to customer inquiries.

Skills

Customer service

Cash handling

Sales skills

Notary Public

Education

High school diploma

AA or higher preferred

Job description

Starting wage: $18.50/hr with a comprehensive and competitive benefits package.

• Position eligible for Spanish proficiency pay differential*

SCHEDULE

Full-time; Monday through Friday (8:15am - 5:45pm) and every other Saturday morning (8:15am - 12:15pm). Average of 40 hours/week.

LOCATION

720 1st Ave S, Mt Vernon, IA 52314

TRAINING AND CAREER PATH

When starting out as a Retail Banker at Hills Bank, you will be set to succeed with our designated career path and detailed training program.

The Retail Banker career path begins with a focus on Foundational and Teller Training, and then proceeds into Banker Training.

You will begin by shadowing an experienced co-worker to gain familiarity with your new role. Next, you will be shadowed until you feel comfortable and confident you can give our Hills Bank customers the quality service they deserve.

Upon demonstrating proficient teller skills, you will advance into the next phases focusing on Banker Training.

You will start out with the basics of opening accounts (RB1), then move on to credit cards and consumer loans (RB2). The top tier of a Retail Banker is working with different types of home equity loans (RB3).

Where you take your career with Hills Bank is completely up to you, all you need to do is take the first step and apply now.

SCOPE

Provide superior service to customers while working to meet their financial needs through a variety of retail banking functions. An individual in the Retail Banker 1 role will focus on mastering and applying skills needed for effectively managing customer relationships and providing basic retail banking services.

ACCOUNTABILITIES

Service Requests

• Handle all typical banking transactions presented by customers in person, through drive up, via night depository, mail or digitally.
• Handle cash and maintain an individual cash drawer in order to handle customer requests.
• Assist customers with entry into safe deposit boxes, ensuring all procedures are properly followed.
• Handle maintenance and service requests and customer inquiries regarding existing accounts and services.
• Identify banking needs and recommend solutions for both prospective and current customers.

New Accounts

• Support the Bank's overall sales efforts through direct sales of consumer banking products and related services.
• Acquire necessary product, compliance, and systems knowledge and accurately, efficiently open various types of deposit accounts and complementary services, such as checking, savings and money market accounts, certificates of deposit, safe deposit boxes, and complementary services for consumer relationships.
• Complete training and begin handling credit card and consumer lending requests.
• Ensure that new accounts and relationships are properly onboarded.

Relationship Management

• Develop, manage, and grow customer relationships through ongoing contacts, recognition of key life events, needs-based cross-selling, etc.
• Work within defined banking processes, such as customer service expectations, the 5 Step Retail Banking Conversation Model, Quarterly Action Plans, and New Relationship/New Account Onboarding to help ensure a consistent, positive experience for customers and success for your branch team.
• Utilize the bank's Customer Relationship Management (CRM) system to plan for and personalize customer interactions and help develop corporate memory, manage referrals, and maintain appropriate entries regarding opportunities and interactions with customers.
• Proactively reach out to customers through one-on-one contacts, larger retail campaigns, and product promotions throughout the year. This effort will include contacting customers by phone, direct mail, email and/or digital app.
• Acquire the necessary knowledge about bank products and services, and other departments' and coworkers' functions in order to be able to refer customers to other individuals or departments appropriately and effectively. Maintain ownership of and follow up on any hand-offs or referrals to ensure that they have been handled.

Other Duties

• Actively participate in office or bank events.
• Maintain educational and professional expertise through attendance at internal and/or external educational opportunities.
• Be a Notary Public.
• It is important to Hills Bank to be a good corporate citizen and support our communities. Employees are expected to participate in community activities throughout the year.
• Perform other duties as assigned.

Education and Special Requirements

• High school diploma required. Prefer an associate's degree (AA) from a two-year college or technical school or bachelor's degree.
• Prefer 1 or more years of experience in a related position.
• Must have the dexterity to count money.
• Must be able to lift 50 pounds.
• Must be able to successfully meet the requirements of the SAFE Act including registering with the Nationwide Mortgage Licensing System & Registry and maintaining their unique identifying number.
• Must successfully complete all training and evaluation requirements in the Retail Banker Career Path.
• Must be able to work additional evening and Saturday hours as required.
• Participate in at least 3 bank sponsored or community events annually.

EQUAL OPPORTUNITY EMPLOYER / VETERANS / DISABILITY

We are an equal opportunity employer. Veterans and individuals with disabilities are encouraged to apply.