Retail Banker

Martha's Vineyard Bank; Edgartown (MA); On-site; USD 40,000 - 75,000; Full time

Job summary

A leading bank is seeking a Retail Banker to enhance customer relationships and provide top-notch service. The role includes performing transactions, ensuring compliance, and upholding the bank's core values. Ideal candidates will have strong communication skills and a high school diploma. Join a team that values integrity and customer satisfaction.

Qualifications

• Prior customer service experience preferred.
• High level of attention to detail.
• Proficient computer knowledge and ability.

Responsibilities

• Perform teller transactions with accuracy.
• Provide professional customer service.
• Maintain knowledge of banking compliance regulations.

Skills

Customer Service

Organizational Skills

Communication

Education

High School Diploma

Tools

Windows

Word

Excel

Job description

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Position Responsibilities Demonstrate effective relationship building

skills by increasing deposit solutions, proactively identifying customer

needs, and generating interest in relevant solutions and services

through referrals. Perform transactions in accordance with Bank policies

and procedures with a high degree of accuracy. Provide a friendly, yet

professional level of customer service to both external and internal

customers. Perform all aspect of teller transactions including checking

and savings transactions, loan payments, account inquiries and research,

issue official checks and money orders. Check night depository bags and

record proper information on the financial institutions forms. Perform

duties necessary to service Safe Deposit Boxes. May be required to

perform the daily balancing of the coin machine. Efficiently and

accurately perform end of day teller balancing and resolving any

discrepancies found. Ensure the office and workstations are prepared for

the workday. Always represent the Bank in a professional manner and

uphold its values in all interactions. Employee Responsibilities

Recognize and demonstrate the Bank\'s Core Values: We value and respect

the contribution of each member of the team. We work together to support

our mutual goals. We foster an inclusive, non-hierarchical environment.

We gain a sense of fulfillment through our contribution to the whole. We

manage client and company resources responsibly. We are passionate about

our craft. Each day our effort is focused on doing better than the day

before. Be curious. Expect the highest quality work from ourselves.

Enable our creativity with continuous self-improvement. We go out of our

way to do the right thing. Going the distance to do right by our

customers and colleagues. Protect the confidentiality and privacy of our

customers - no matter what. Embody the gold standard of professional

ethics. Avoid even the appearance of impropriety. We are candid and

kind. Our integrity, built on the trust of our community and among our

peers, depends on our ability to communicate with respect, honesty, and

candor. Have the courage to be honest. Trust and empower individuals.

Hold each other accountable to uphold our values. Maintain knowledge of

services in area of responsibility. Maintain basic knowledge of related

state and federal banking compliance regulations. Demonstrate

understanding and adherence to Bank Security procedures. Work within

procedural limits of position. Any other tasks or projects assigned by

Supervisor. Position Qualifications High School Diploma. Preferred Prior

customer service experience. Excellent organizational and communication

skills. Proficient computer knowledge & ability (Windows, Word, Excel).

High level of attention to detail. Positive attitude with emphasis on

high quality customer service. Physical & Environmental Aspects Must be

able to stand or sit for long periods of time. Work is normally

performed in an office environment with frequent travel to customer

locations. May operate office equipment necessary to perform job

function. Personal use of vehicle for client sales visits with

customers, possibly in their place of residence.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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