Retail Back End Department Head

pgatoursuperstore; Natick (MA); On-site; USD 26,000 - 30,000; Full time

Job summary

PGA TOUR Superstore is hiring a Back-End Department Head in Natick, MA to lead Logistics and E-Commerce operations. You will ensure product availability, accurate pricing, proper signage, and a high level of customer service in a fast-paced retailer environment.

You will oversee receiving, merchandising, and daily floor operations, coordinating with the OM to drive sales and customer experience while maintaining compliance with company standards.

Qualifications

• Strong communication skills, cross-functional collaboration ability.
• Basic computer proficiency with Microsoft Office and Outlook.
• Ability to manage conflict and hold others accountable.
• Rapid learning of business concepts and process improvements.
• Excellent organizational skills to prioritize multiple tasks.

Responsibilities

• Oversee all Logistics and E-Commerce operations.
• Ensure on-floor product presence, accurate pricing, and signage.
• Direct on-floor work and train Associates for department standards.
• Lead weekly department Walkthroughs with Operations Manager.
• Promote a culture of excellent customer service and team engagement.
• Maintain clean, organized receiving areas and adherence to procedures.
• Set floor plans and planograms; manage receipts and price changes.
• Support loss prevention and safety practices across the department.

Skills

Communication

Computer skills

Accountability

Business acumen

Organization

Leadership

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

19.00 - 21.75 USD Hourly Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.

Position Summary

The Back-End Department Head (BEDH) possesses expertise in operations, processes, and efficiency, instrumental in delivering a seamless experience for our Customers by ensuring product availability, accurate pricing, and proper signage on the sales floor. Key responsibilities include the consistent implementation of the Logistics Game Plan, maintaining a 95% E-Commerce fulfillment rate, managing the RTV/Customer Warranty process, upholding receiving standards, ensuring accurate tagging integrity before product placement, and adhering to Company Merchandise Standards when setting products.

Key Responsibilities:

• This role is responsible for supporting and overseeing all Logistics and E-Commerce operations.
• Skilled in logistics, processes, and efficiency, enabling a consistent experience for our Customers by ensuring the product is set, in-stock, accurately priced and signed on the sales floor.
• Clear communication through directing on-floor work assignments and providing specific departmental training for all Associates.
• Participate in weekly department walks with the OM to evaluate the state of the business and create worklist for self/department Associates that align with their strengths. Additionally, follow up with the OM on the execution of all assigned tasks.
• Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.
• Assist in keeping sales floor merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Coach and train Associates to have an obsessed Customer experience mindset when it comes to the timelessness of e-commerce processed and presentation standards.
• All receiving areas, equipment, and supplies are always clean, organized, and operational.
• All receiving programs and procedures are consistently executed/maintained.
• Responsible for but not limited to setting all new floorplans/planograms in partnership with department Associates, accurately receiving all daily receipts, creating tickets for purchase order issues, executing monthly markdowns in partnership with department Associates, price changes, setting Merchandise Standards, completing cycle counts, maintaining topstock/backstock integrity, providing override support to the front end and complete daily safety walks looking for any potential safety concerns in assigned department.
• This role acts as the expert of their assigned department by providing valuable input into operational and merchandising decisions with the OM to drive sales and elevate the Customer experience.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.

Qualifications and Skills Required:

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
• Accountability: Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Organization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
• Leadership: Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach.
• Education/Experience: High School Diploma or equivalent and retail experience preferred.

Working Conditions and Physical Demands:

Must be able to stand for extended periods of time, climb up and down a ladder