Retail Back End Department Head

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Dallas (TX); On-site; USD 38,000 - 44,000; Full time

Job summary

PGA TOUR Superstore is looking for an experienced BEDH to manage operations, logistics, and e‑commerce workflow. This role focuses on product availability, accurate pricing, and signage across the sales floor, ensuring a seamless customer experience.

The BEDH will lead department staff, enforce merchandising standards, supervise receiving and cycle counts, and work with the OM to optimize weekly performance while upholding store safety and loss prevention policies.

Qualifications

• Strong communication and interpersonal skills for cross‑functional work.
• Proficiency with Microsoft Office (Outlook) and basic computer skills.
• Ability to manage conflicts and hold others accountable.
• Fast learner with strong business sense.
• Excellent organization to handle multiple priorities.
• Leadership by example to maintain high customer service standards.
• Retail experience preferred; education/experience combination acceptable.

Responsibilities

• Implement logistics plan to maintain a 95% e-commerce fulfillment rate and accurate pricing.
• Oversee all logistics and e‑commerce operations to ensure in‑stock, correctly priced merchandise.
• Direct on‑floor work, train associates, and review weekly business state with the OM.
• Maintain store merchandising standards, pricing changes, and cycle counts.
• Ensure loss prevention compliance and safe, clean receiving areas.
• Open/close store with cash handling and customer escalation duties.

Skills

Communication

MS Office

Accountability

Business Acumen

Organization

Leadership

Retail Experience

Education

High school diploma or equivalent

Job description

18.50 - 21.25 USD Hourly

Overview: At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary

The Back‑End Department Head (BEDH) possesses expertise in operations, processes, and efficiency, instrumental in delivering a seamless experience for our Customers by ensuring product availability, accurate pricing, and proper signage on the sales floor.

Key Responsibilities

• Consistent implementation of the Logistics Game Plan, maintaining a 95% E‑Commerce fulfillment rate, managing the RTV/Customer Warranty process, upholding receiving standards, ensuring accurate tagging integrity before product placement, and adhering to Company Merchandise Standards when setting products.
• Supporting and overseeing all Logistics and E‑Commerce operations. Skilled in logistics, processes, and efficiency, enabling a consistent experience for our customers by ensuring the product is set, in‑stock, accurately priced and signed on the sales floor.
• Clear communication through directing on‑floor work assignments and providing specific departmental training for all associates.
• Participate in weekly department walks with the OM to evaluate the state of the business and create worklist for self/department associates that align with their strengths. Follow up with the OM on the execution of all assigned tasks.
• Champion a culture where associates love to work, and customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.
• Assist in keeping sales floor merchandise presence at a premiere stock and visual level to drive sales and the customer experience.
• Coach and train associates to have an obsessed customer experience mindset when it comes to the timelessness of e‑commerce processed and presentation standards.
• All receiving areas, equipment, and supplies are always clean, organized, and operational.
• All receiving programs and procedures are consistently executed/maintained.
• Responsible for but not limited to setting all new floorplans/planograms in partnership with department associates, accurately receiving all daily receipts, creating tickets for purchase order issues, executing monthly markdowns in partnership with department associates, price changes, setting Merchandise Standards, completing cycle counts, maintaining topstock/backstock integrity, providing override support to the front end and complete daily safety walks looking for any potential safety concerns in assigned department.
• Expert in assigned department by providing valuable input into operational and merchandising decisions with the OM to drive sales and elevate the customer experience.
• Ensure compliance with all loss prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Opening and closing the store at times without additional leadership presence. Responsibilities include cash handling procedure, deposits, customer escalation, opening/closing procedures, providing task direction to all departments, maintain brand/merchandising standards across entire store, drive customer experience and associate/customer safety.

Qualifications and Skills Required

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross‑functionally. Candidates communicate expectations and standards to execute company programs.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
• Accountability: Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Organization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
• Leadership: Candidates must be able to lead by example and, through daily actions, enforce a high standard of customer service. Candidates must lead with a servant leadership approach.
• Education/Experience: High school diploma or equivalent and retail experience preferred.

Working Conditions and Physical Demands

• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Schedule: Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.

Equal Opportunity Employer

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

Company Information

PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment. Our stores are located across the US with our Store Support Center and Customer Care Center located in Roswell, GA. Our shared ambition is to be the premier golf retailer in the world, focused on growing the game and inspiring people to play their best! Our associates deliver world‑class service to our customers with unparalleled golf experiences on our putting greens, Studios, and hitting bays all with state‑of‑the‑art technology delivering game‑changing opportunities at every turn. With access to award‑winning product knowledge training, associates quickly build confidence and establish meaningful connections with everyone coming through our doors. Golf’s greatest brands are in our stores offering performance, style and value – with both new and pre‑owned clubs. Our amazing services associates can repair and regrip clubs and have customers heading out to the courses with the best advantage. Our instructors are PGA pros and coach customers to reach their goals with equipment fitting exactly to their needs & playing styles informed by sport‑leading Trackman technology. Every store features the very best in golf apparel for Men, Women, and Juniors and an unmatched collection of footwear options. For more information, visit: PGA TOUR Superstore