Retail Auto Parts Specialist (Remote - Michigan)

Morley; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading automotive service provider in the United States is hiring for a remote position. The role involves processing parts and labor rate requests, validating job cards, and providing customer service support. Candidates need a high school diploma and customer service experience, preferably with some automotive background. Comprehensive health benefits and professional development opportunities are included in this role.

Benefits

Comprehensive health and wellness benefits

Paid training and equipment provided

Professional development and growth opportunities

Qualifications

• One or more years of professional work history in automotive, business, or accounting.
• Experience interacting with customers in a service role.
• Attention to detail and ability to make financial calculations.

Responsibilities

• Process retail parts and labor rate requests for automotive clients.
• Validate job cards and ensure submissions meet required criteria.
• Provide timely solutions while maintaining a positive attitude.

Skills

Strong analytical skills

Customer service experience

Proficient in Microsoft Office

Education

High school diploma or equivalent

Associate degree in a related field

Job description

Why consider this job opportunity

• No nights or weekends
• Work from home
• Paid training and equipment provided
• Comprehensive health and wellness benefits
• Professional development and growth opportunities
• Supportive work environment focused on delivering extraordinary experiences

What to Expect (Job Responsibilities)

• Process retail parts and labor rate requests for automotive clients
• Review dealer submissions of job cards and ensure compliance with required criteria
• Validate job cards based on repair type and calculate average parts markup percentages
• Scan and upload documents necessary for claims review
• Provide timely solutions while maintaining a positive attitude

What is Required (Qualifications)

• High school diploma or equivalent
• One or more years of professional work history in automotive, business, or accounting
• One or more years of customer service experience in roles interacting with customers
• Strong analytical skills and attention to detail
• Proficient in Microsoft Office and able to navigate online resources

How to Stand Out (Preferred Qualifications)

• General knowledge of automotive systems, parts, and repairs
• Experience in a dealership service background, such as service management or warranty administration
• Ability to make numerical and financial calculations
• Associate degree in a related field

#AutomotiveIndustry #RemoteWork #CustomerService #CareerGrowth #HealthBenefits

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