Retail Attendant

Brightline Trains; Orlando (FL); On-site; USD 23,000 - 32,000; Part time

Job summary

Brightline is hiring a Retail Attendant in Orlando, FL. You will assist guests in selecting gifts, souvenirs, and supplies to enhance their travel experience. The role emphasizes friendly service, merchandise presentation, and proactive guest engagement.

The position requires a people-centric approach, good stamina for long shifts, basic math skills, and the ability to work weekends and holidays. Brightline offers an entry point for growth within a dynamic, customer-focused travel environment.

Qualifications

• Natural people person with experience in retail, food, or beverage sales.
• Positive attitude and adaptable communication across diverse people.
• Ability to stand, walk, bend, and stay on feet for extended periods.
• Basic math proficiency for transactions and counting.
• Must be at least 18 years old and able to work weekends/holidays.

Responsibilities

• Provide attentive customer service and reference menu options and retail offerings.
• Maintain and manage merchandise displays to drive revenue and guest satisfaction.
• Monitor for loss prevention and alert security to suspicious activity.
• Review company communications channels during work hours to stay informed.

Skills

People skills

Customer service

Stamina/Endurance

Math basics

Age 18+

Shift work

Job description

About Brightline:

At Brightline, we believe in creating meaningful connections through exceptional experiences. We’re creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you’re optimistic, forward-thinking, and interested in shaping the future of travel with us, we’d love to hear from you.

Position Summary

As an essential member of the Brightline Station Operations team, you are an integral part of our guests’ journey. As the Retail Attendant, you will assist our guests in finding the right gift, souvenir to capture your memory, or supplies to make your ride even brighter. If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Pay Rate - $20.00 an hour

Essential Job Functions:

• Customer Service: Provide attentive and detailed service to all guests; use suggestive selling techniques when referring to menu options and retail offerings, and cordially share information about our Company services and destinations.
• Merchandising: Responsible for maintaining and managing how merchandise in our market is displayed to drive both revenue and guest experience.
• Loss Prevention: Be aware of guests' behaviors and raise an alarm to the security team in the event of suspicious activity.
• Communication: Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

We are a new business model – agile and evolving. This job description isn’t meant to be a complete list of your qualifications or all the things you do.

Your Qualifications:

• You are a natural people person, comfortable with either retail, food, or beverage sales.
• Staying positive for hours on end (including in stressful times), you adapt your communication style to fit a diverse group of people.
• Standing, walking, bending, stooping, pushing, pulling, reaching, and being on your feet for hours on end is something you are able to do.
• While you don’t have to be a mathematician, you possess basic math skills.
• You are a minimum of 18 years old.
• You are able to work shifts, including weekends and holidays.

Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.