Retail Athlete: Customer Experience Pro

Nike; Lubbock (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Tuition assistance

Health benefits

Paid time off

Job summary

Nike Retail Associate—Athletes deliver the Just Do It experience in our store. You help customers discover gear that elevates performance, share product knowledge, and build trust with every visit.

In a fast-paced environment, you’ll work with a team to hit goals, maintain store standards, and provide exceptional service across zones. Availability, flexibility, and a customer-first mindset are essential to succeed in this role.

Qualifications

• Customer-focused approach to help shoppers find the right gear
• Ability to upsell and meet sales goals
• Knowledge of Nike products and technology to advise customers
• Strong communication and teamwork in a fast-paced store

Responsibilities

• Assist customers in finding products and providing recommendations
• Keep the store neat, organized, and stocked across zones
• Meet or exceed sales goals while delivering exceptional service
• Share product knowledge to enhance the customer experience

Skills

Customer service

Sales

Product knowledge

Communication

Job description

Nike Retail Associate—Athletes deliver the Just Do It experience in our store. You help customers discover gear that elevates performance, share product knowledge, and build trust with every visit.

In a fast-paced environment, you’ll work with a team to hit goals, maintain store standards, and provide exceptional service across zones. Availability, flexibility, and a customer-first mindset are essential to succeed in this role.