Retail Associate - Yellowstone National Park

Xanterra; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a vibrant and passionate team at a renowned national park, where your role will be pivotal in creating memorable experiences for guests. As part of the Retail team, you’ll provide exceptional service while managing cashier duties and maintaining a welcoming environment in our shops. This seasonal position offers an exciting opportunity to work in a stunning natural setting, meet diverse visitors, and contribute to a culture of hospitality. With employee perks including housing, meals, and recreational activities, this is more than just a job—it's an adventure in one of America's most beautiful landscapes.

Benefits

Free Yellowstone & Grand Teton National Park pass

Employee Recreation Program

Discounted services at Yellowstone Medical Clinics

Employee discounts at local communities

Retail, Lodging and Travel Discounts

$350 Referral Bonus Program

On-site employee meals

Free laundry facility

Utilities included

Employee Assistance Program

Qualifications

• Ability to operate a cash register and handle cash accurately.
• Demonstrate understanding of Gift Shop procedures.

Responsibilities

• Provide excellent guest service adhering to hospitality standards.
• Perform cashier duties and maintain a clean sales floor.

Skills

Cash Handling

Customer Service

Retail Sales

Flexibility

Education

High School Diploma

Tools

Cash Register

Job description

Overview

We’re excited to hire and welcome team members to our national park locations! Xanterra Travel Collection is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers.

Live. Work. Explore. as a part of our Retail team in Yellowstone National Park!

Help guests take home Yellowstone memories! Yellowstone Retail is looking for friendly, enthusiastic, and passionate employees to provide unforgettable guest service to our visitors in our retail shops. We operate and maintain eleven retail outlets throughout the park. We don't sell souvenirs, we sell memories!

Job Summary:

This role involves delivering exceptional guest service in line with company hospitality standards while performing cashier duties and adhering to cash handling policies. Responsibilities include suggesting add-on sales, stocking products, maintaining a clean sales floor, and providing accurate information to guests.

The Details:

• Position Type: Seasonal
• Season Dates: May 2025 - November 2025 (length of the season varies depending on location)
• Pay: $15.45/hour
• Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why Yellowstone National Park?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Provide excellent guest service by adhering to Xanterra’s hospitality standards
• Perform all cashiering duties while adhering to cash handling policies
• Suggest an add-on sale to every transaction performed
• Stock product as necessary, making sure all displays are kept stocked, neat and clean within the guidelines of the Visual Merchandising Manual
• Keep the sales floor clean; which includes sweeping, vacuuming, dusting, mopping, and trash removal
• Give accurate helpful information to guests
• Discuss concerns only with the manager. Alert manager to shrinkage, guest issues, or safety concerns.

Qualifications

• Able to operate a cash register, handle cash accurately, open and close the store with or without assistance
• Demonstrate a basic understanding of Gift Shop procedures by completing the Gift Shop Training Program
• Able to function with flexibility and courteous behavior in a high traffic seasonal retail operation
• Acquire and demonstrate a basic knowledge of product information
• Able to work with a minimum of supervision
• Maintain excellent attendance and punctuality. Take breaks in appropriate areas for limited time and use the time clock correctly

Physical Requirements include:

• Able to stand/walk for a minimum of eight hours
• Frequently lift and carry cartons weighing up to 50 pounds
• Carry boxes/products up and down stairs at most locations several times a day
• Must be able to bend down or kneel to stock product frequently during a shift

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.