Retail Associate Travel Agent

AAA Club Alliance; Pickerington (OH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

IATAN travel cards

Paid educational trips

No Sundays

37.5-hour work week

Medical, dental, vision, retirement

Job summary

AAA Club Alliance in Pickerington, OH seeks a Retail Travel Agent to craft unforgettable domestic and international travel experiences and guide clients using personal travel stories. You will build long-term relationships, process bookings, and educate clients on AAA benefits.

Join a team with structured training, opportunities for growth, and a 37.5-hour work week. No Sundays and a comprehensive benefits package are offered.

Qualifications

• High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• At least 1 year of retail experience required.
• CTA designation within two years of hire (company covers cost).
• Excellent communication and customer service skills.
• Proficiency with travel booking systems and web-based applications.
• Satisfactory pre-employment and post-employment screenings.

Responsibilities

• Craft unforgettable domestic and international travel experiences—cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Process bookings, payments, and travel documentation while ensuring ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Skills

Communication

Customer service

Organizational skills

Education

High school diploma or equivalent

CTA certification within two years

Tools

Travel booking systems

Web-based applications

Job description

Bring Your Sales Expertise to an Exciting Career in Travel!Do you love exploring new places and sharing your experiences? At AAA Club Alliance , we’re looking for enthusiastic, sales-driven individuals who want to help others create unforgettable travel experiences. Whether you're a seasoned travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you!For over 100 years, we've been the go-to travel experts as we’ve continued to evolve to meet the needs of modern travelers. Join a dynamic sales team known for providing world-class service , while you make our clients’ travel dreams come true.What You’ll Do as an AAA Associate Retail Travel AgentCraft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.Use your personal travel experiences to inspire and guide clients.Build long-term relationships, turning first-time clients into loyal travelers.Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.Resolve client concerns under management guidance.Attend promotional events, training, and familiarization trips to stay ahead in the industry.Why AAA? Your Career, Your Adventure!Training & Growth: Whether you're new to the industry or an experienced pro, we invest in your success with expert-led training and coaching. This position offers a path for career growth. Through structured training, mentorship, ongoing learning, and required certification, you can advance to a Retail Travel Agent role. Beyond that, we also offer a Senior Retail Travel Agent level, providing continued opportunities for professional development.Exclusive Perks: Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.Paid Educational Trips: Explore destinations firsthand and build your expertise.No Sundays: Enjoy a consistent schedule with Sundays off!Convenient Hours: Monday, 9AM to 6PM, Tuesday to Friday, 9AM to 5PM, and Saturday, 9AM to 12PM (37.5-hour work week).Store Location: 1713 Hill Road North, Pickerington, OH 43147Competitive Pay & Comprehensive BenefitsBase Salary: The starting base compensation for this position is $16.37 to $21/hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment.Paid Time Off: 3+ weeks accrued in your first year.Full Benefits Package: Medical, dental, vision, retirement plans, and more.Minimum QualificationsEducation: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).Experience:At least 1 year of retail experience required.Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.Certifications: Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.At AAA, we’re passionate about travel, exceptional service, and career growth. If you're ready to turn your love of adventure into a fulfilling career, apply today!Full time Associates are offered a comprehensive benefits package that includes:Medical, Dental, and Vision plan optionsUp to 2 weeks Paid parental leave401k plan with company match up to 7%2+ weeks of PTO within your first yearPaid company holidaysCompany provided volunteer opportunities + 1 volunteer day per yearFree AAA MembershipContinual learning reimbursement up to $5,250 per yearAnd MORE! Check out our Benefits Page for more informationACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.Job Category:Sales