Retail Associate - Scottsdale Quarter

BYLT Basics; Scottsdale (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

BYLT Basics in Scottsdale seeks a Retail Associate who is customer-service oriented and passionate about people. You will educate and outfit customers, acting as a true BYLT ambassador and product expert while keeping the sales floor inviting and merchandised per brand guidelines.

The role emphasizes engagement, upselling, and accurate transactions, with a focus on a positive shopping experience and awareness of current promotions.

Qualifications

• Excellent communicator with the ability to engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, open to feedback and action.
• Able to handle customer interactions courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Meeting sales goals and upselling when appropriate.
• BYLT product knowledge and brand ambassadors.
• Customer service and people skills are essential.
• Fast-paced energy and dependability in a retail environment.
• General math skills for transactions and balancing tills.

Responsibilities

• Actively greet and engage with customers on the sales floor to provide the best experience.
• Drive sales through customer engagement, suggestive selling, and product knowledge.
• Maintain neat, tidy sales floor, fold/hang/display, and merchandising per BYLT guidelines.
• Inform clients of promotions and upcoming merchandise of interest.
• Process payments via cash, gift cards, store credits, or debit/credit cards.

Skills

Customer service

Communication

Upselling

Product knowledge

Cash handling

Teamwork

Reliability

General math

Tools

POS systems

Job description

Position Summary

BYLT Premium Basics is hiring a Retail Associate. The ideal candidate is customer-service oriented and is passionate about people. This individual will inspire to be a product expert to educate, inform, and outfit the customer for any occasion. They will have a BYLT for you mindset and be a true ambassador of the brand. Responsibilities include but not limited to:

• Actively greet and engage with our customers on the sales floor to provide the best customer experience
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
• Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per BYLT’s guidelines to maximize selling opportunities
• Keeps clientele informed by notifying them of current promotions and future merchandise of potential interest
• Responds to customers’ questions
• Administers financial transactions by processing payments by cash, gift cards, and store-credit or other credit and debit cards.
• Alerts management of potential security issues.
• Assists with inventory, including receiving and stocking merchandise
• Other duties as assigned

POSITION TITLE:

Retail Associate

DEPARTMENT:

Retail Operations

REPORTS TO:

Store Manager

Essential Duties And Responsibilities

• Actively greet and engage with our customers on the sales floor to provide the best customer experience
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
• Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per BYLT’s guidelines to maximize selling opportunities
• Keeps clientele informed by notifying them of current promotions and future merchandise of potential interest
• Responds to customers’ questions
• Administers financial transactions by processing payments by cash, gift cards, and store-credit or other credit and debit cards.
• Alerts management of potential security issues.
• Assists with inventory, including receiving and stocking merchandise
• Other duties as assigned

Qualifications & Required Skills

• Excellent communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training
• Meeting sales goals
• Ability to upsell
• BYLT Product knowledge
• Customer Service and People skills
• Fast-paced Energy level
• Dependability
• General math skills

PREFERRED EXPERIENCE/SKILLS:

• 1 year+ of retail experience
• Cash handling skills & Point of Sales Systems experience
• Lift and/or move up to approximately 50 pounds frequently
• Bending/stooping/kneeling required – frequently
• Ability to work varied hours and days including nights, weekends and holidays as needed

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, and handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship. BYLT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any time without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.