Retail Associate (Part-Time)

Gainbridge Fieldhouse; Indianapolis (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

Gainbridge Fieldhouse is seeking dedicated individuals to enhance customer experience by maintaining merchandising standards and assisting with purchases. Ideal candidates will have a high school diploma, strong customer service skills, and availability for events. Join a team committed to excellence in sports and entertainment.

Qualifications

• Customer service and retail experience preferred.
• Ability to work well with patrons from varied backgrounds.

Responsibilities

• Assist in customers’ purchasing needs while creating an innovative shopping experience.
• Process purchases using POS system ensuring item accuracy.
• Maintain merchandising standards and cleanliness of store.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

POS system

Job description

At Pacers Sports & Entertainment (PS&E), we are dedicated to delivering best-in-class sports and entertainment experiences while making a positive impact on our community. As the home of the Indiana Pacers, Indiana Fever, Indiana Mad Ants, Pacers Foundation, Gainbridge Fieldhouse, and the WNBA 2025 All Star Weekend, we strive to exemplify our core values of Respect, Teamwork, Trust, Passion, and Excellence in everything we do. Our mission is to create memorable moments for our fans and foster a culture of inclusivity and excellence both on and off the court. Our purpose is Winning, Serving, and Entertaining.

JOB SUMMARY

PS&E is seeking hardworking individuals to assist in elevating the PS&E brands by providing outstanding customer experience to include merchandising standards, product display and inventory accuracy.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Assist in customers’ purchasing needs while creating an innovative shopping experience.
• Recommend, select, and help locate or obtain merchandise based on customer needs.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Process purchases using POS system while ensuring item accuracy and proper payment handling.
• Maintain merchandising standards and cleanliness of store/stands.
• Assist in inventory cycle counts and annual physical inventory.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AVAILABILITY REQUIREMENTS:

• Must be available to work 50% of games, concerts, and events.
• Hours include days, evenings, weekends, and holidays.

EDUCATION and/or EXPERIENCE:

• High school diploma or GED equivalent required.
• Customer service and/or retail experience is highly preferred

LANGUAGE SKILLS:

• Excellent communication and interpersonal skills.
• Ability to read, analyze, and interpret instructions and reports.

REASONING ABILITY:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to manage stress and defuse potentially stressful situations.
• Ability to work well with patrons from varied backgrounds.

COMPUTER SKILLS:

• Ability to learn and use POS system, telephones, and radios is necessary.

PHYSICAL AND ENVIRONMENTAL DEMANDS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, move heavy objects, use a computer, use a 10-key calculator, use a telephone, speak, hear, and write.

While performing the duties of this job, the noise level in the office work environment is usually moderate and the noise level in Gainbridge Fieldhouse / game environment is usually loud. The stress level may become high during certain times of the year.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, gender identity, marital status, disability status, protected veteran status, or any other characteristic protected by law.