Retail Associate Manager PORT WASHINGTON | Main St

Arch Telecom; Port Washington (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Associate Manager who thrives in a fast-paced environment and is passionate about customer service. This role involves building relationships with customers, providing hands-on demonstrations of the latest technology, and assisting in daily operations. The ideal candidate will possess leadership qualities and excellent communication skills, ensuring a positive shopping experience. With opportunities for career advancement and a culture of care, this position offers a rewarding path for those ready to make a difference in the retail space.

Benefits

Employee Stock Ownership Program (ESOP)

Competitive hourly pay and bonuses

Automatic raises at milestones

Career advancement opportunities

Health benefits for full-time employees

Qualifications

• Proficiency in customer service and sales.
• Ability to build relationships and resolve issues.

Responsibilities

• Assist customers in finding personalized solutions.
• Support Retail Store Manager with daily operations.
• Demonstrate and troubleshoot devices and services.

Skills

Leadership qualities

Excellent communication skills

Customer service

Sales experience

Education

High school degree or GED

Job description

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Job Description

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand! Do you think you have what it takes to be a

Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.

What you'll do in your role

• Learn and build proficiency in customer service, while providing a best-in-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including accessories and IoT devices.
• Guide your customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise.
• Assist Retail Store Manager with daily operations and coaching.

Become proficient in digital tools

• Demonstrate coverage, plans, and services that keep customers connected and satisfied.
• Review and troubleshoot devices and accounts effectively.

Complete training

On in-store experience, new skills, processes, and system knowledge.

Build relationships

• Partner with employees across channels including business and customer service.
• Own the customer experience and resolve issues seamlessly.
• Identify and pass small business leads.
• Develop strong peer relationships and contribute to the company's success.
• Provide a positive, fun customer service environment.

The ideal candidate will bring

• Leadership qualities
• Drive and confidence in a fast-paced sales environment
• Team leadership and best practice sharing
• Operational, financial, and performance management skills
• Excellent communication skills
• Prior wireless sales experience

What’s in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay and bonuses
• Automatic raises at milestones
• Career advancement opportunities
• Culture of care and excellence
• Health benefits for full-time employees

Must-haves

• At least 18 years old
• High school degree or GED
• Ability to stand for long periods
• Lift objects up to 25 lbs
• Reliable transportation
• Full-time availability (40 hours)

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace diverse perspectives, backgrounds, and experiences to better serve our communities and enhance our organization. We welcome everyone to our team. YOU BE YOU!

Apply Now: www.archtelecom.net

Inquiries: [e-mail]