Retail Associate Manager | New Store Pineville, LA | LA-Monroe Hwy & Esler Field Rd

T-MOBILE USA, Inc.; Pineville (LA, KY); On-site; USD 39,000 - 72,000; Full time

Job summary

A leading company is seeking a Retail Associate Manager to partner with the Store Manager in leading the store team. The role focuses on customer satisfaction, team development, and achieving financial results. Candidates should have strong communication and leadership skills, with a high school diploma required. This position offers competitive pay and a comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Tuition Assistance

Qualifications

• 1 year customer service and/or sales experience preferred.
• At least 18 years of age and legally authorized to work in the US.

Responsibilities

• Lead and develop the store team to deliver T-Mobile's goals.
• Manage customer interactions and ensure team meets success measurements.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile's goals of earning a place in our customer's hearts and ensuring Mobile Expert success.

Job Responsibilities

1. Customer:
   • Responsible for infusing every store's Mobile Experts with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
   • Ensure that every customer need is met, and employees build customer confidence by making their experience comfortable, simple, and solving the whole problem.
   • Complete observations of Mobile Experts' interactions with customers, including feedback, for use in development, training, and coaching conversations.
   • Manage customer wait times effectively. Stay current on products, services, and promotions.
2. Owner:
   • Lead by example, staying updated on the latest products, services, training, and leadership best practices to remain an expert resource to the team.
   • Interact directly with Mobile Experts to ensure they meet or exceed monthly success measurements and complete training on time.
   • Assist in maintaining the overall store environment quality and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively, keeping them current.
   • Ensure team knowledge of store systems and communications. Deliver financial results based on KPIs. Identify ways to manage store expenses, including discounting and credits.

Qualifications

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment preferred (Preferred)
• Communication (Required)
• Leadership (Required)
• Store Operations (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Total Target Cash Pay Range: $53,200 - $96,000, inclusive of incentives. Base Pay Range: $39,900 - $72,000. Actual pay depends on location, qualifications, and experience.

Employees in Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

Benefits

Our benefits exemplify the spirit of One Team, Together! They include medical, dental, vision insurance, flexible spending, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental and family leave, family building benefits, childcare subsidy, tuition assistance, college coaching, disability, voluntary insurance options, and discounts on mobile services and internet, pet insurance, transit programs, among others. For more details, visit www.t-mobilebenefits.com.

Growth and Culture

Never stop growing! We support career development and value shared drive to aim high. Applying for this role means living our values and investing in your growth. You're unstoppable!

Equal Opportunity Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic. For accommodations, contact [e-mail] or call 1-844-873-9500.