Retail Associate II

MonkeySports, Inc.; Norwood (MA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Sick TIme

Job summary

MonkeySports, Inc. in Norwood, MA is seeking a Retail Associate II to elevate the customer experience through product knowledge, mentoring peers, and merchandising excellence. This role expands responsibilities beyond entry-level duties, focusing on sales support, accurate fitting guidance, and a positive store presence.

You will contribute to fast-paced floor operations, participate in training, and help drive seasonal promotions while upholding brand standards and exceptional service.

Qualifications

• Minimum 6+ months of retail or related experience.
• Demonstrated product knowledge of MonkeySports gear.
• Strong interpersonal and communication skills.
• Ability to learn advanced POS functions and store systems.

Responsibilities

• Provide advanced customer service with product recommendations and fittings.
• Assist with inventory, merchandising, and store standards.
• Process sales, returns, and exchanges at the register.
• Participate in training to improve product knowledge and retail skills.
• Maintain clean, organized store surfaces and backroom areas.
• Support store events, promotions, and vendor demonstrations.

Skills

Retail experience

Customer service

Interpersonal communication

Product knowledge

Education

High school diploma or equivalent

Job description

Description

Company Introduction

At MonkeySports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether you’re a hockey player, lacrosse enthusiast, baseball fanatic or an all-around sports lover, MonkeySports sets out to inspire and empower athletes through access to high-quality sports equipment, expert knowledge, and exceptional experiences.

Joining MonkeySports means joining a company that values your expertise, enthusiasm, and dedication. Whether you’re on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals.

If you’re driven, team-focused, and passionate about sports, we invite you to apply to be a part of the MonkeySports Team. Discover a fulfilling career where your love of sports and expertise can make an impact.

Job Summary

At MonkeySports, we are looking for dynamic and motivated individuals to join our team as Retail Associate II. This position is designed for team members who have built a solid foundation in retail and are ready to take on increased responsibilities. As a Retail Associate II, you will go beyond the core duties of entry-level associates, playing a key role in enhancing the customer experience, managing merchandising tasks, and supporting day-to-day operations. You will serve as a role model for new team members, showcasing exceptional product knowledge, customer service skills, and leadership qualities, while helping to maintain a high-performance store environment. If you're ready to step up in your retail career, we invite you to apply and contribute to our growing success.

Requirements

Essential Job Functions

Customer Engagement & Sales:

• Provide a higher level of customer service by offering detailed product recommendations, assisting with equipment fittings, and guiding customers through more complex purchases.
• Provide product guidance, fittings, and recommendations across multiple MonkeySports categories
• Help drive sales by upselling accessories and ensuring customer needs are fully met.

Merchandising & Store Standards:

• Take ownership of specific merchandising sections, ensuring displays are properly stocked, organized, and visually appealing according to Monkey Sports standards.
• Maintain brand presentation through folding, sizing, coloring, and merchandising techniques.

Point-of-Sale & Transaction Handling:

• Efficiently process sales, handle returns and exchanges with limited supervision, and resolve minor customer concerns at the register.

Labor Skills

• General knowledge and understanding of Labor services offered. Provide one labor service.

Inventory Support

• Participate in inventory counts, help identify discrepancies, and assist with backstock organization, order procurement and product placement.
• Proactively alert leadership to low stock or inventory concerns.

Training & Skill Development

• Participate actively in training sessions to build product knowledge and retail competencies. Seek feedback and demonstrate growth in learned areas.

Store Maintenance

• Maintain cleanliness of the sales floor, fitting rooms, and backroom, ensuring a professional shopping environment.

Additional Responsibilities and Requirements

• Adhere to all company policies, loss prevention, and safety standards.
• Assist with store events, promotions, and vendor demonstrations.
• Help set the pace on customer service, merchandising, and sales goals.
• Perform additional duties as assigned by management to support overall store success.
• Perform other related duties as assigned to meet business needs.

Qualifications, Education, and Experience

• High school diploma or equivalent preferred.
• Typically 6+ months of retail or related experience OR successful progression from Retail Associate 1.
• Demonstrated product knowledge and growing expertise in MonkeySports gear (hockey, baseball, lacrosse, goalie preferred).
• Strong interpersonal and communication skills.
• Capable of learning and applying advanced POS functions and store systems.

Cognitive and Physical Demands

• Standing and Walking: Spending long hours on their feet, moving around the store to assist customers and execute daily operational tasks
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable guiding peers and modeling company standards.
• Lifting and Carrying: Handling merchandise, which may involve lifting and carrying items of varying weights up to 50 LBS
• Reaching and Bending: Frequently reaching for items on shelves and bending to access lower shelves or storage areas
• Manual Dexterity: Using hands to operate cash registers, computers, and other equipment

Working Conditions

• Primarily works in a retail store environment with direct customer interaction.
• May occasionally assist with receiving shipments or moving products in backroom or stock areas.
• Flexible schedule required, including evenings, weekends, and holidays based on business needs. Weekend work is required.

Benefits

• Employee discounts
• Sick TIme

Other

We are an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

Employees new to MonkeySports typically come in at the start of the pay range. MonkeySports focuses on providing a simple and transparent pay structure which is based on a variety of factors, including but not limited to location, experience and job-related skills.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test and background screening.

The statements contained in this job requisition reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload.