Retail Associate II

Monkey Sports, Inc.; Norwood (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Monkey Sports, Inc. is looking for a dynamic Retail Associate II to enhance customer experience and support store operations. This position involves providing exceptional product recommendations, managing merchandising tasks, and serving as a role model for new associates.

Ideal candidates will have retail experience, strong communication skills, and a passion for sports gear. A high school diploma or equivalent is preferred. Employee discounts and a flexible schedule are available.

Qualifications

• Typically 6+ months of retail or related experience.
• Demonstrated product knowledge in sports gear.
• Strong interpersonal and communication skills.

Responsibilities

• Provide detailed product recommendations to customers.
• Take ownership of merchandising sections.
• Efficiently process sales and resolve customer concerns.

Skills

Customer service

Product knowledge

Sales techniques

Interpersonal skills

Education

High school diploma or equivalent

Tools

Point of Sale (POS) systems

Job description

Job Summary

At MonkeySports, we are looking for dynamic and motivated individuals to join our team as Retail Associate II. This position is designed for team members who have built a solid foundation in retail and are ready to take on increased responsibilities. As a Retail Associate II, you will go beyond the core duties of entry-level associates, playing a key role in enhancing the customer experience, managing merchandising tasks, and supporting day-to-day operations. You will serve as a role model for new team members, showcasing exceptional product knowledge, customer service skills, and leadership qualities, while helping to maintain a high-performance store environment. If you're ready to step up in your retail career, we invite you to apply and contribute to our growing success.

Essential Job Functions

Customer Engagement & Sales:

• Provide a higher level of customer service by offering detailed product recommendations, assisting with equipment fittings, and guiding customers through more complex purchases.
• Provide product guidance, fittings, and recommendations across multiple MonkeySports categories
• Help drive sales by upselling accessories and ensuring customer needs are fully met.

Merchandising & Store Standards:

• Take ownership of specific merchandising sections, ensuring displays are properly stocked, organized, and visually appealing according to Monkey Sports standards.
• Maintain brand presentation through folding, sizing, coloring, and merchandising techniques.

Point-of-Sale & Transaction Handling:

• Efficiently process sales, handle returns and exchanges with limited supervision, and resolve minor customer concerns at the register.

Labor Skills:

• General knowledge and understanding of Labor services offered. Provide one labor service.

Inventory Support:

• Participate in inventory counts, help identify discrepancies, and assist with backstock organization, order procurement and product placement.
• Proactively alert leadership to low stock or inventory concerns.

Training & Skill Development:

• Participate actively in training sessions to build product knowledge and retail competencies. Seek feedback and demonstrate growth in learned areas.

Store Maintenance:

• Maintain cleanliness of the sales floor, fitting rooms, and backroom, ensuring a professional shopping environment.

Additional Responsibilities and Requirements

• Adhere to all company policies, loss prevention, and safety standards.
• Assist with store events, promotions, and vendor demonstrations.
• Help set the pace on customer service, merchandising, and sales goals.
• Perform additional duties as assigned by management to support overall store success.
• Perform other related duties as assigned to meet business needs.

Qualifications, Education, and Experience

• High school diploma or equivalent preferred.
• Typically 6+ months of retail or related experience OR successful progression from Retail Associate 1.
• Demonstrated product knowledge and growing expertise in MonkeySports gear (hockey, baseball, lacrosse, goalie preferred).
• Strong interpersonal and communication skills.
• Capable of learning and applying advanced POS functions and store systems.

Cognitive and Physical Demands

• Standing and Walking: Spending long hours on their feet, moving around the store to assist customers and execute daily operational tasks
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable guiding peers and modeling company standards.
• Lifting and Carrying: Handling merchandise, which may involve lifting and carrying items of varying weights up to 50 LBS
• Reaching and Bending: Frequently reaching for items on shelves and bending to access lower shelves or storage areas
• Manual Dexterity: Using hands to operate cash registers, computers, and other equipment

Working Conditions

• Primarily works in a retail store environment with direct customer interaction.
• May occasionally assist with receiving shipments or moving products in backroom or stock areas.
• Flexible schedule required, including evenings, weekends, and holidays based on business needs. Weekend work is required.
• SEASONAL POSITION

Benefits

Employee discounts

Other

We are an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test and background screening.

The statements contained in this job requisition reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or to otherwise balance the workload.