Retail Associate II

Monkey Sports, Inc.; Cedar Park (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401k with Employer Match

HSA with Employer Contributions

Employee discounts

Job summary

Monkey Sports, Inc. in Cedar Park, Texas, is seeking a motivated Retail Associate II to enhance customer experience and manage merchandising tasks. This role requires strong product knowledge and exceptional customer service skills to drive sales and support daily operations.

The ideal candidate should have at least 6 months of retail experience and the ability to thrive in a fast-paced retail environment. Key benefits include medical, dental, vision, and 401k with employer match.

Qualifications

• 6+ months of retail or related experience or successful progression from Retail Associate 1.
• Strong interpersonal and communication skills.
• Ability to learn advanced POS functions.

Responsibilities

• Provide detailed product recommendations and assist customers with purchases.
• Maintain store presentation standards and merchandising.
• Process sales and handle customer returns efficiently.

Skills

Customer service

Product knowledge

Teamwork

Sales

Multitasking

Education

High school diploma or equivalent

Tools

Point-of-Sale (POS) systems

Job description

Company Introduction

At MonkeySports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether you’re a hockey player, lacrosse enthusiast, baseball fanatic or an all‑around sports lover, MonkeySports sets out to inspire and empower athletes through access to high‑quality sports equipment, expert knowledge, and exceptional experiences.

Joining MonkeySports means joining a company that values your expertise, enthusiasm, and dedication. Whether you’re on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals.

If you’re driven, team‑focused, and passionate about sports, we invite you to apply to be a part of the MonkeySports Team. Discover a fulfilling career where your love of sports and expertise can make an impact.

Job Summary

At MonkeySports, we are looking for dynamic and motivated individuals to join our team as Retail Associate II. This position is designed for team members who have built a solid foundation in retail and are ready to take on increased responsibilities. As a Retail Associate II, you will go beyond the core duties of entry‑level associates, playing a key role in enhancing the customer experience, managing merchandising tasks, and supporting day‑to‑day operations. You will serve as a role model for new team members, showcasing exceptional product knowledge, customer service skills, and leadership qualities, while helping to maintain a high‑performance store environment. If you’re ready to step up in your retail career, we invite you to apply and contribute to our growing success.

Requirements

Essential Job Functions

Customer Engagement & Sales

• Provide a higher level of customer service by offering detailed product recommendations, assisting with equipment fittings, and guiding customers through more complex purchases.
• Provide product guidance, fittings, and recommendations across multiple MonkeySports categories.
• Help drive sales by upselling accessories and ensuring customer needs are fully met.

Merchandising & Store Standards

• Take ownership of specific merchandising sections, ensuring displays are properly stocked, organized, and visually appealing according to Monkey Sports standards.
• Maintain brand presentation through folding, sizing, coloring, and merchandising techniques.

Point‑of‑Sale & Transaction Handling

• Efficiently process sales, handle returns and exchanges with limited supervision, and resolve minor customer concerns at the register.

Labor Skills

• General knowledge and understanding of Labor services offered. Provide one labor service.

Inventory Support

• Participate in inventory counts, help identify discrepancies, and assist with backstock organization, order procurement and product placement.
• Proactively alert leadership to low stock or inventory concerns.

Training & Skill Development

• Participate actively in training sessions to build product knowledge and retail competencies. Seek feedback and demonstrate growth in learned areas.

Store Maintenance

• Maintain cleanliness of the sales floor, fitting rooms, and backroom, ensuring a professional shopping environment.

Additional Responsibilities and Requirements

• Adhere to all company policies, loss prevention, and safety standards.
• Assist with store events, promotions, and vendor demonstrations.
• Help set the pace on customer service, merchandising, and sales goals.
• Perform additional duties as assigned by management to support overall store success.
• Perform other related duties as assigned to meet business needs.

Qualifications, Education, and Experience

• High school diploma or equivalent preferred.
• Typically 6+ months of retail or related experience OR successful progression from Retail Associate 1.
• Demonstrated product knowledge and growing expertise in MonkeySports gear (hockey, baseball, lacrosse, goalie preferred).
• Strong interpersonal and communication skills.
• Capable of learning and applying advanced POS functions and store systems.

Cognitive and Physical Demands

• Standing and Walking: Spending long hours on their feet, moving around the store to assist customers and execute daily operational tasks.
• Ability to multitask and prioritize in a fast‑paced environment.
• Comfortable guiding peers and modeling company standards.
• Lifting and Carrying: Handling merchandise, which may involve lifting and carrying items of varying weights up to 50 LBS.
• Reaching and Bending: Frequently reaching for items on shelves and bending to access lower shelves or storage areas.
• Manual Dexterity: Using hands to operate cash registers, computers, and other equipment.

Working Conditions

• Primarily works in a retail store environment with direct customer interaction.
• May occasionally assist with receiving shipments or moving products in backroom or stock areas.
• Flexible schedule required, including evenings, weekends, and holidays based on business needs. Weekend work is required.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off (Vacation, Personal Days)
• 401k with Employer Match
• HSA with Employer Contributions
• Employer Sponsored Employee Basic Life Coverage
• Life, Accident, Disability, FSA, Critical Illness, Identity Theft Coverage, Pet Insurance
• Employee discounts

Other

We are an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.