Retail Associate — Growth & Customer Experience

Ross Dress For Less; Santa Barbara (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

Ross Dress For Less in Santa Barbara, CA seeks a Retail Associate to ensure a positive shopping experience for customers. The role involves greeting customers, assisting with merchandise, and maintaining store cleanliness and presentation.

The position requires friendly communication, a helpful attitude, and adherence to store policies and safety guidelines. The team emphasizes teamwork, integrity, and high standards of customer service across all areas of the store.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies.
• Maintains a professional appearance and adheres to the Company's dress code at all times.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines.
• Understands the Loss Prevention Awareness program and merchandise protection standards.
• Follows all cash, check, charge card and refund transactions procedures and maintains accuracy when handling tenders.

Skills

Communication

Basic Math

Job description

Ross Dress For Less in Santa Barbara, CA seeks a Retail Associate to ensure a positive shopping experience for customers. The role involves greeting customers, assisting with merchandise, and maintaining store cleanliness and presentation.

The position requires friendly communication, a helpful attitude, and adherence to store policies and safety guidelines. The team emphasizes teamwork, integrity, and high standards of customer service across all areas of the store.