Retail Associate (Full-Time) - City Base

TESO LIFE; San Antonio (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Paid Time Off

Job summary

TESO Group is hiring a Retail Associate (Full-Time) for City Base, San Antonio. You will be on the front line for customer service, product merchandising, and shelf maintenance. Work under the Team Leader to ensure accurate pricing, clean displays, and timely replenishment.

We value friendly, proactive team players with a high school diploma. Prior retail or beauty experience is preferred, with on-the-job training available.

Qualifications

• Education: High school diploma or vocational secondary school or above.
• Experience: Retail, beauty, or lifestyle retail is preferred; training available.

Responsibilities

• Maintain neat appearance and wear required uniform and name badge.
• Provide friendly customer service and assistance with products.
• Manage shelving, merchandising, and price labels, ensuring accuracy.
• Assist with receiving, stockroom organization, and inventory counts.
• Support testers, samples, and promotional displays.
• Report pricing discrepancies and label errors promptly.
• Support with area cleanliness and safety, including housekeeping.
• Complete shift handoffs and required daily work records.

Skills

Customer service

Merchandising

Communication

Teamwork

Attention to detail

Education

High school diploma or equivalent

Job description

Retail Associate (Full-Time) - City Base

About TESO Group

Founded in 2017 in New York, TESO Group is an Asian-inspired lifestyle retail company bringing premium Asian products and culture to the U.S. market. With brands including TESO LIFE, TESO X, and TESO Mini, we offer a curated mix of beauty, snacks, home goods, and trendy collectibles—delivering quality, value, and a unique shopping experience.

Position Overview

Store Staff are frontline store employees primarily responsible for merchandising, replenishment and product organization, price labels, area cleanliness, customer service, receiving support, stockroom organization, Tester / sample / display-material management, work records, and issue reporting within their assigned area.

Under the direction of the Team Leader, Assistant Store Manager, and Store Manager, Store Staff complete daily tasks according to Company standards to ensure merchandise is neatly displayed, pricing is accurate, replenishment is timely, the area is clean, service is friendly, and issues are promptly reported.

Job Responsibilities

• Maintain a neat and professional appearance; wear the required uniform, name badge, and work tools.
• Remain focused on job responsibilities during working hours. Do not use a mobile phone on the sales floor, gather for non-work conversations, leave the assigned post without authorization, or otherwise negatively affect the customer experience.
• Clock in/out, complete shift handoffs, and complete the Daily Work Process Form as required.
• Customer Service & Basic Assistance
• Proactively greet customers with a smile and provide friendly service.
• When customers ask about products, guide them to the appropriate shelf and provide a basic introduction. If an item is unavailable, explain politely and notify the Team Lead.
• Promptly escape complaints, returns/exchanges, negative feedback, or issues that cannot be resolved.
• Complete product shelving, front-facing, categorized merchandising, display organization, and shelf maintenance within the assigned area.
• Replenish and organize products as required, keeping shelves full and orderly, price labels correctly matched, and aisles clear.
• Return unwanted customer merchandise to the appropriate category/location or transfer it to the responsible area; do not leave merchandise piled or unattended.
• Check for near-expiration, expired, damaged, swollen, spoiled, improperly packaged, or otherwise unsellable products.
• Maintain price labels, promotional labels, and POP materials; promptly report pricing discrepancies or label errors.
• Assist with shrink records, receiving exception records, and corrective-action feedback.
• Area Cleanliness & Receiving Support
• Maintain basic cleanliness of floors, shelves, price strips, shelf guards, promotional displays, display areas, and equipment within the assigned area.
• Assist with receiving, moving, sorting, shelving, stockroom organization, locating products, inventory counts, and returning materials to their proper locations.
• Promptly report equipment, stockroom, merchandise, or safety exceptions to the Team Leader or Store Manager.
• Tester / Sample / Material Management
• Maintain Testers, samples, trial-size products, display props, promotional gifts, and related materials as required.
• Promptly report missing, damaged, contaminated, expired, poorly labeled, or improperly displayed items.
• Do not remove, give away, sell, open, exchange, or improperly dispose of Company property without authorization.

Qualifications

• Education : High school diploma / vocational secondary school or above.
• Professional Experience : Experience in retail, supermarkets, convenience stores, beauty, collectible/toy retail, lifestyle retail, or service industries is preferred; candidates without experience may be trained.
• Knowledge & Skills : Familiar with or willing to learn product merchandising, replenishment and recovery, price labels, expiration management, customer service, cleanliness, receiving organization, and basic work records.
• Core Competencies : Strong execution and sense of responsibility, good service and attention to detail, and effective communication and teamwork skills.

Compensation

• $15 per hour + quarterly performance bonus
• 401(k)
• 401(k) matching
• Health insurance
• Paid Time Off

Job Type: Full-Time

Location: 3142 SE Military Drive, Ste 126, San Antonio, TX 78223