Retail Associate: Elevate Customer Experience & Growth

R551US The Finish Line, Inc.; West Hartford (CT); On-site; USD 35,000 - 39,000; Full time

Benefits offered by this job

Benefits

Career development

Employee discounts

DEI initiatives

Job summary

The Finish Line, Inc. is seeking an Associate to support daily operations and deliver an exceptional customer experience in a fast-paced retail setting. You will help shape store success and contribute to our growth through strong sales and service.

You will engage with customers, drive sales, assist with inventory, merchandising, and store maintenance while following health & safety policies. Flexibility to work weekends/holidays and a proactive attitude are essential.

Qualifications

• Experience in retail or similar role, with a track record of achieving sales targets is preferred.
• Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Communication & Collaboration: Strong interpersonal and communication skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Positive attitude, reliability, and a strong work ethic.
• Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
• Tech-Savvy: Basic math skills and familiarity with POS systems.

Responsibilities

• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Take part in daily operations including inventory management, visual merchandising, shipment workflow, order fulfillment and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Team Collaboration: Work collaboratively with team members to achieve store sales and operational goals. Adhere to store policies and procedures, including health and safety regulations.
• Additional duties and projects as required.

Skills

Retail experience

Customer service

Communication

Flexibility

Teamwork

Tools

POS systems

Job description

The Finish Line, Inc. is seeking an Associate to support daily operations and deliver an exceptional customer experience in a fast-paced retail setting. You will help shape store success and contribute to our growth through strong sales and service.

You will engage with customers, drive sales, assist with inventory, merchandising, and store maintenance while following health & safety policies. Flexibility to work weekends/holidays and a proactive attitude are essential.