Retail Associate: Elevate Customer Experience & Growth

R551US The Finish Line, Inc.; Santa Rosa (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Retirement plan

Career growth

Job summary

The Finish Line, Inc. is seeking an Associate to support daily store operations and deliver exceptional customer experiences. You will help shape the store’s success through attentive service and teamwork.

Join a dynamic, fast-paced retail environment offering competitive pay, retirement plans, employee discounts, and opportunities for growth. English communication, reliable attendance, and flexibility to work weekends are required.

Qualifications

• Experience: Proven experience in retail or similar role, with a track record of achieving sales targets is preferred.
• Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Communication & Collaboration: Strong interpersonal and communication skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Positive attitude, reliability, and a strong work ethic.
• Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
• Tech-Savvy: Basic math skills and familiarity with POS systems.
• Minimum Requirements: A set, weekly availability, including a mix of mornings, days, and nights, based on business needs. Availability to work on weekends and holidays as required. Consistent punctuality and regular attendance in line with the company’s policies. Clear spoken English to effectively communicate with customers. Proficiency in reading, writing, and basic math in English to handle business tasks and understand sales reports.

Responsibilities

• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Take part in daily operations including inventory management, visual merchandising, shipment workflow, order fulfillment and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Team Collaboration: Work collaboratively with team members to achieve store sales and operational goals. Adhere to store policies and procedures, including health and safety regulations. Additional duties and projects as required.

Skills

Retail experience

Customer service

Communication

POS systems

Job description

The Finish Line, Inc. is seeking an Associate to support daily store operations and deliver exceptional customer experiences. You will help shape the store’s success through attentive service and teamwork.

Join a dynamic, fast-paced retail environment offering competitive pay, retirement plans, employee discounts, and opportunities for growth. English communication, reliable attendance, and flexibility to work weekends are required.