Retail Associate - Donation Receiving Associate

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc.; Carrollton (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading organization in Carrollton as a full-time Donation Receiving Associate. You will play a vital role in ensuring donor satisfaction and managing donations effectively. Enjoy a supportive work environment with great benefits while making a positive impact in the community.

Benefits

Bonus incentive plan

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Medical, dental, & vision benefits

Short-term and long-term disability insurance

Life insurance

Paid holidays

Qualifications

• Previous experience working with the public is preferred.
• Ability to interact with donors and customers using courtesy and tact.

Responsibilities

• Ensure 100% donor and customer satisfaction through prompt and courteous service.
• Greet donors with enthusiasm and assist with unloading donations.
• Maintain a neat and organized donor area.

Skills

Customer Service

Organizational Skills

Multitasking

Job description

Join our fun, flexible, fast-paced team at Goodwill Industries Greater Cleveland & East Central Ohio.

We are hiring full-time Donation Receiving Associates for our Carrollton store. We seek team players with great customer service skills who treat others respectfully and put people first, like we do!

Some of the great perks of working at Goodwill

• Bonus incentive plan
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program

Employees who work full-time are also eligible for

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

At Goodwill, we are dedicated to making a difference in our community by fostering meaningful connections and creating opportunities. As a Donor Greeter, you'll play a key role in supporting our mission by ensuring donors feel appreciated and valued while contributing to our efforts to repurpose goods and reduce waste.

The Donor Greeter maintains positive donor relations by warmly greeting, assisting, and thanking donors. This role involves presorting donations according to agency guidelines and representing the organization in a friendly and professional manner.

Essential Functions:

• Ensure 100% donor and customer satisfaction through prompt and courteous service.
• Greet donors with enthusiasm, assist with unloading donations, offer tax receipts, and maintain accurate daily donation counts.
• Keep the donor area neat, organized, and safe. Report any equipment malfunctions or building issues to leadership.
• Secure the donor door at the end of each day, ensuring all protocols are followed.
• Notify leadership of sizable items that require special handling.
• Handle donations carefully, presorting items into categories (e.g., apparel, shoes, wares) as per agency policies.
• Tag and place sorted items in assigned areas while maintaining safety standards, such as adhering to the two-finger rule when filling and stacking totes.
• Process materials to support production goals, directly or indirectly.
• Provide every donor with a tax receipt and conclude each interaction with, "You changed a life today, thank you!"

Qualifications:

• Previous experience working with the public is preferred.
• Ability to interact with donors and customers using courtesy and tact.
• Strong organizational and multitasking skills

Make an impact today - join us in creating positive changes for our community!

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.

Job Posted by ApplicantPro