Retail Associate - Detroit Lions

Fanatics Inc.; Detroit (MI); On-site; USD 20,664 - 27,552; Part time

Job summary

Fanatics Inc in Detroit is looking for a Retail Associate to provide an exceptional shopping experience for fans. The role involves greeting customers, processing sales transactions, and maintaining store standards. You will work in a dynamic environment during home games and special events, ensuring the Fanatics brand is positively represented.

Ideal candidates are 18 years or older, have retail experience, and possess strong communication skills. A high school diploma is preferred. Apply now to join our team!

Qualifications

• Must be at least 18 years of age.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Strong communication and interpersonal skills.

Responsibilities

• Greet fans and enhance the shopping experience.
• Process sales transactions using the Fanatics POS system.
• Collaborate with team members to achieve shared goals.

Skills

Retail experience

Customer service

Teamwork

Communication skills

Education

High school diploma or equivalent experience

Job description

ROLE OVERVIEW

The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Fan & Customer Impact

• Greet fans and ask questions to help make their shopping experience an enjoyable one
• Make recommendations based on observations and conversations with fans
• Help execute a brand connection by ensuring fans enjoy a top‑notch shopping experience
• Maintain sales floor and/or stockroom standards with an eye to detail

Ownership & Execution

• Process sales transactions via the Fanatics Point of Sale System (POS)
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
• Perform additional responsibilities as directed by the management team

Innovation & Problem Solving

• Identify opportunities to improve processes, products, or fan experiences
• Apply creative thinking and new approaches to solve complex challenges
• Act with urgency and adapt quickly in a fast‑paced, high‑growth environment

Team & Leadership Impact

• Collaborate cross‑functionally to drive shared goals and team outcomes
• Build strong partnerships across the organization to deliver results

We are building a future‑ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications

• Must be at least 18 years of age
• Previous retail, customer service, or hospitality experience preferred
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
• Reliable attendance and punctuality
• Strong communication, interpersonal, and teamwork skills
• Ability to work effectively in a fast‑paced, team‑oriented environment
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds
• Maintain a professional appearance and represent the Fanatics brand positively

Education

• High school diploma or equivalent experience preferred

Job Info

• Posting Date 06/24/2026, 06:16 PM
• Locations 2000 Brush St, Detroit, MI, 48226, US (On‑site)