Retail Associate Customer Service Stratford Hills

City of Lincoln; Richmond (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is hiring for a full-time Retail Associate at our Richmond store. You will deliver great customer service, assist customers, and help keep the floor tidy and inviting.

Responsibilities include greeting shoppers, processing transactions, stocking merchandise, and maintaining visuals to support our sales goals. Candidates should have a high school diploma or equivalent, with no prior experience required.

Qualifications

• High School Diploma or GED preferred, combination with work experience considered.
• No previous experience required for entry-level participation.
• Must successfully pass a criminal background check.
• Evenings and weekends work availability as needed.

Responsibilities

• Greet customers promptly, assist with needs, and maintain courteous interactions.
• Provide quick, accurate checkout and cash handling within guidelines.
• Maintain store appearance, straighten shelves, and assist with visuals.
• Participate in stocking, rotating stock, and merchandising tasks.
• Help with rounding up sales goals as directed by store manager.
• Keep wrap desks clean and floor visuals neat and organized.
• Address cleanliness issues with management when necessary.

Skills

Customer service

Cash handling

Visual merchandising

Stock rotation

Greet customers

Education

High School Diploma or GED preferred

Job description

• Location 7101 Forest Hill Ave,Richmond, VA, 23225,United States
• Base Pay $13.00 - $13.00 / Hour
• Job Category Retail, Customer Service, Cashier
• Employee Type Full Time

Contact information

• Name Talent Acquisition
• Phone [phone]

Description

Position Summary

Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store’s appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation.

Essential Duties

(Other duties within the scope of this position may be assigned.)

1. Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.
2. Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.
3. Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed.
4. Processes customer transactions quickly and accurately within the cash handling guidelines.
5. Participates in putting fresh product out on the sales floor.
6. Participates in rotating stock.
7. Understands the store’s Round Up goal and meets the individual goal assigned by the store manager.
8. Maintains the sales floor in a clean, neat and orderly fashion.
9. Maintains wrap desks free of clutter.
10. Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.
11. If unable to address store cleanliness issues, brings the situation to the attention of management.

Supervisory Responsibilities
The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies
Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement
Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security
This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is anEqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation or have questions regarding the listed compensation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodation.