Retail Associate Customer Service - Stratford Hills

GOODWILL OF CENTRAL AND COASTAL VIRGINIA INC; Richmond (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

GOODWILL OF CENTRAL AND COASTAL VIRGINIA INC in Richmond is seeking a Retail Cashier to provide excellent customer service, handle transactions, and maintain a clean, organized sales floor. The role is full-time and requires availability in the evenings and on weekends.

The starting pay is $13.00 per hour with opportunities for growth within the nonprofit retail network. This position emphasizes customer engagement, visual presentation, and teamwork to support store operations.

Qualifications

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• The associate will be required to successfully pass a criminal background check.
• Evenings and/or weekends work availability is required.

Responsibilities

• Greets customers promptly, builds rapport and assists on the sales floor.
• Processes transactions quickly and accurately within cash handling guidelines.
• Maintains store appearance and floor visuals, stocking and rotating merchandise.
• Supports cleanliness, organization and wrap desk presentation.
• Assists with visual merchandising, end caps and stock management.
• Participates in meeting store goals and rounds up donor/round up initiatives.

Education

High School Diploma or GED

Job description

• Location 7101 Forest Hill Ave,Richmond, VA, 23225,United States
• Base Pay $13.00 - $13.00 / Hour
• Job Category Retail, Cashier
• Employee Type Full Time

Contact information

• Name Talent Acquition
• Phone [phone]

Description

Position Summary

Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store’s appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation.

Essential Duties (Other duties within the scope of this position may be assigned.)

1. Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.

2. Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.

3. Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed.

4. Processes customer transactions quickly and accurately within the cash handling guidelines.

5. Participates in putting fresh product out on the sales floor.

6. Participates in rotating stock.

7. Understands the store’s Round Up goal and meets the individual goal assigned by the store manager.

8. Maintains the sales floor in a clean, neat and orderly fashion.

9. Maintains wrap desks free of clutter.

10. Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.

11. If unable to address store cleanliness issues, brings the situation to the attention of management.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies
Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is anEqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please click on this link to access our EEO / Affi…ive Action Program posters and learn about your rights as an applicant.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation or have questions regarding the listed compensation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodation.