Retail Associate — Customer Service & POS Pro

Cherry Republic; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Cherry Republic in Ann Arbor, MI is seeking a friendly Retail Associate to deliver excellent customer service across cashier, sales floor, and tasting areas. The role will be cross-trained and requires weekday shifts from 10am to 5pm, with opportunities to support store operations and events.

You will handle POS transactions, help maintain displays, and upsell daily specials while upholding Cherry Republic standards. A reliable team player who can stand for long periods and lift 25 lbs is ideal.

Qualifications

• Excellent communicator and able to deliver superior customer service.
• Strong attention to detail.
• Organized, team player who has a good understanding of the culture of Cherry Republic.
• Comprehensive knowledge of all cherry products sold in store.
• Ability to sell to a customer's needs, as well as establish relationships with returning customers.
• Self-motivated, multi-tasker and detail oriented.

Responsibilities

• Assist the Retail Management as directed in accomplishing operational and customer service oriented tasks and responsibilities.
• Enforcement of Cherry Republic customer service expectations through example.
• Ability to follow and enforce policy and procedures.
• Strong desire to provide quality customer service with a positive attitude.
• Assist Retail Management as backup and shared ownership.
• Help with events in the store and throughout the company.
• Cash handling & POS operations.
• Continually work towards monitoring appearance and cleanliness of Retail Store.
• Inform customers of daily specials, sales, Ship from Store etc. Look for upselling opportunities and upsell when possible.
• Ensure that merchandise is clean and prepared for display.
• Maintain floor inventory, store should look full.
• Ensure that promotions are accurate and merchandised to company standards.
• Ability to perform Ship from Store.

Skills

Excellent communicator

Attention to detail

Organized team player

Product knowledge

Customer-centric selling

Self-motivated multi-tasker

Tools

POS system

Job description

Cherry Republic in Ann Arbor, MI is seeking a friendly Retail Associate to deliver excellent customer service across cashier, sales floor, and tasting areas. The role will be cross-trained and requires weekday shifts from 10am to 5pm, with opportunities to support store operations and events.

You will handle POS transactions, help maintain displays, and upsell daily specials while upholding Cherry Republic standards. A reliable team player who can stand for long periods and lift 25 lbs is ideal.