Retail Associate - Customer Experience Pro

Ross Dress For Less; Wilmington (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Ross Dress For Less in Wilmington, NC is seeking a Retail Associate to ensure a positive shopping experience for customers. The role focuses on greeting customers, assisting with merchandise, and maintaining cleanliness and safety on the sales floor.

As a brand ambassador, you will handle basic transactions, respond to customer inquiries, and support store leadership in maintaining efficiency and presentation across departments.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Maintains safety as the number one priority and practices safe behaviors.
• Creates a safe shopping environment with high floor awareness and clear egress to exits.
• Treats customers and associates with respect and courtesy; remains friendly and professional.
• Greets customers, answers questions, and assists with merchandise at the register.
• Responds promptly to Customer Service calls and issues, escalating to Store Leadership when needed.
• Represents and supports the Ross Inc. brand at all times.
• Performs cleaning tasks and restocks to maintain a neat, clean store and organized presentation.

Skills

Communication

Math basics

Job description

Ross Dress For Less in Wilmington, NC is seeking a Retail Associate to ensure a positive shopping experience for customers. The role focuses on greeting customers, assisting with merchandise, and maintaining cleanliness and safety on the sales floor.

As a brand ambassador, you will handle basic transactions, respond to customer inquiries, and support store leadership in maintaining efficiency and presentation across departments.