Retail Associate: Customer Experience & Merchandising

The TJX Companies, Inc.; Norwalk (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Credit union

Referral bonuses

Health/dental/vision insurance

Paid holidays/vacation/sick

Life insurance

Short/long term disability

Adoption assistance

Job summary

TJ Maxx in Norwalk, CA is hiring a Customer Experience Associate to ensure a high-quality customer journey and smooth store operations. You will handle purchases, assist customers, and uphold standards across merchandise and safety protocols.

We offer a dynamic, growth-focused environment with a flexible schedule and a starting pay range of $16.90–$17.40 per hour, with a broad benefits package and opportunities to develop your retail career.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience.
• Adhere to operational, merchandise, and loss prevention standards.
• Cross-train to support store needs.
• Accurately ring customer purchases/returns and manage cash.
• Promote credit and loyalty programs.
• Maintain store cleanliness and organization.

Skills

Customer service

Flexible schedule

Communication

Multitasking

Adaptability

Teamwork

Job description

TJ Maxx in Norwalk, CA is hiring a Customer Experience Associate to ensure a high-quality customer journey and smooth store operations. You will handle purchases, assist customers, and uphold standards across merchandise and safety protocols.

We offer a dynamic, growth-focused environment with a flexible schedule and a starting pay range of $16.90–$17.40 per hour, with a broad benefits package and opportunities to develop your retail career.