Retail Associate: Customer Experience & Growth

R551US The Finish Line, Inc.; Burlington (MA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401K plan

Employee discounts

Career growth

Job summary

The Finish Line, Inc. in Burlington, MA is seeking a Store Associate to help deliver an outstanding shopping experience. You will assist with daily operations, support sales goals, and ensure excellent customer service.

This role requires reliable attendance, flexibility to work mornings, days, and evenings, and the ability to use POS systems. The position offers benefits including retirement plans and employee discounts.

Qualifications

• Experience in retail or a similar role is preferred.
• Ability to deliver outstanding customer service and create memorable shopping experiences.
• Strong communication and collaboration skills; able to work in a fast-paced environment.
• Willingness to work flexible hours, including weekends and holidays as needed.
• Basic math and proficiency in reading, writing in English to handle transactions and reports.

Responsibilities

• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Take part in daily operations including inventory management, visual merchandising, shipment workflow, order fulfillment and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Team Collaboration: Work collaboratively with team members to achieve store sales and operational goals. Adhere to store policies and procedures, including health and safety regulations.

Skills

Customer service

Sales

Communication

Teamwork

Flexibility

Tools

POS systems

Job description

The Finish Line, Inc. in Burlington, MA is seeking a Store Associate to help deliver an outstanding shopping experience. You will assist with daily operations, support sales goals, and ensure excellent customer service.

This role requires reliable attendance, flexibility to work mornings, days, and evenings, and the ability to use POS systems. The position offers benefits including retirement plans and employee discounts.