Retail Associate - Baltimore Ravens Team Store

Fanatics Commerce; Baltimore (MD); On-site; USD 31,000 - 38,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Associate for the Baltimore Ravens Team Store. You will deliver a top-notch shopping experience, greet fans, and drive sales on game days and events.

This role requires attentiveness to details, stockroom and floor upkeep, and the ability to make product recommendations while upholding brand standards.

Qualifications

• Customer service experience or aptitude for assisting fans and shoppers.

Responsibilities

• Greet fans and engage with them to ensure an enjoyable shopping experience.
• Make recommendations based on conversations and observations with fans to boost satisfaction and sales.
• Help deliver a top-notch brand experience and maintain a strong connection with the team and fans.
• Keep sales floor and stockroom organized and stocked with attention to detail.

Skills

Customer service

Job description

Retail Associate - Baltimore Ravens Team Store

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

ROLE OVERVIEW

The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Fan & Customer Impact (Obsessed with Fans)

• Greet fans and ask questions to help make their shopping experience an enjoyable one
• Make recommendations based on observations and conversations with fans
• Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience
• Maintain sales floor and/or stockroom standards with an eye to detail