Retail Associate

Ross Stores, Inc.; Wilson (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading off-price retailer as a Retail Associate in Wilson, NC. In this role, you'll provide excellent customer service, maintain a safe and clean shopping environment, and support store operations. Ideal candidates will have strong communication skills and a friendly demeanor, contributing to a positive shopping experience.

Qualifications

• Ability to communicate effectively with Customers and Associates.
• Ability to perform basic math used in retail.

Responsibilities

• Ensure a positive shopping experience for Customers.
• Maintain safety and cleanliness on the sales floor.
• Assist Customers with inquiries and merchandise.

Skills

Effective communication

Basic mathematical calculations

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, revenues reached $20.4 billion, making us a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company standards, maintains a clean work area, and ensures proper merchandise presentation. The role involves performing a range of functions across the store as needed, with additional tasks assigned to support customer service and operational goals.

Essential Functions

• Understand that safety is the number one priority and practice safe behaviors in all activities.
• Maintain high awareness on the sales floor to create a safe shopping environment, keep egress clear, and report unsafe conditions.
• Treat all Customers and Associates with respect and courtesy; be friendly and professional at all times. Recognize fellow Associates using company recognition programs.
• Assist Customers as needed—be register-trained, help with merchandise, answer questions politely and knowledgeably. Greet Customers with eye contact, smiles, and greetings throughout the store, and thank them at checkout.
• Respond promptly to Customer service calls and issues, escalating to Store Leadership when necessary.
• Support and represent the Company brand consistently.
• Perform cleaning tasks to maintain a tidy environment, including sweeping, mopping, dusting, wiping, and disinfecting high-touch areas.
• Maintain a professional appearance and adhere to dress code.
• Ensure merchandise is neat, organized, and well-presented, including expediting received merchandise to the sales floor with urgency.
• Understand loss prevention policies and standards, including merchandise protection and theft prevention programs.
• Demonstrate integrity and safeguard confidential information, cash, and merchandise.
• Follow policies regarding stock management, cash handling, and transactions with accuracy and efficiency.
• Demonstrate a sense of urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates, and Store Leadership in a friendly, respectful, and cooperative manner.
• Ability to perform basic mathematical calculations used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to bend, squat, kneel, climb, reach, and stoop regularly.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies.
• Specific assignments may require additional qualifications and skills.
• For Stockroom shifts: ability to regularly push, pull, and lift over 20 pounds.

Supervisory Responsibilities

None

DISCLAIMER

This job description summarizes primary duties and responsibilities. It is not comprehensive or all-inclusive. Duties may change at management's discretion.

Ross is an equal employment opportunity employer, committed to a diverse workforce and complying with all applicable laws regarding discrimination.