Retail Associate

Ross Stores, Inc.; Wheat Ridge (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in off-price retail is looking for a Retail Associate to join their team. The role involves ensuring a positive shopping experience for customers, maintaining store cleanliness, and assisting with various operational tasks. Ideal candidates will possess effective communication skills and basic math abilities, contributing to the company's commitment to diversity and inclusion.

Benefits

Insurance options

Employee discounts

401K

Qualifications

• Effective communication with customers, colleagues, and leadership.
• Basic math skills used in retail environments.

Responsibilities

• Ensure customers have a positive shopping experience.
• Maintain cleanliness and hygiene standards.
• Assist customers and operate registers.

Skills

Effective communication

Basic math skills

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our winning team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate ensures our customers have a positive shopping experience by greeting all customers courteously, maintaining a clean work area, and ensuring proper merchandise presentation. The role involves performing a range of functions across the store as needed, including additional tasks to meet customer service and operational goals.

Essential Functions

• Prioritize safety and practice safe behaviors at all times.
• Create a safe shopping environment by maintaining awareness and addressing unsafe conditions.
• Treat customers and associates with respect and courtesy, recognizing fellow associates.
• Assist customers, operate registers, and answer questions politely and knowledgeably.
• Respond promptly to customer service needs and escalate issues when necessary.
• Support the company's brand and uphold integrity and honesty.
• Perform cleaning tasks to maintain cleanliness and hygiene standards.
• Adhere to dress code and maintain a professional appearance.
• Ensure store is organized and merchandise is well-presented according to company standards.
• Expedite merchandise receipts and assist customers with merchandise.
• Understand and follow loss prevention and merchandise protection policies.
• Handle transactions accurately and efficiently.
• Maximize productivity by following store best practices and minimizing steps in workflow.

Competencies

• Manage work processes
• Business acumen
• Prioritize and plan effectively
• Build talent
• Collaborate with others
• Lead by example
• Communicate effectively
• Ensure accountability and execution

Qualifications and Skills

• Effective communication with customers, colleagues, and leadership.
• Basic math skills used in retail environments.

Physical Requirements / ADA

Ability to use store equipment, stand, walk, bend, squat, reach, and lift up to 25 pounds regularly; occasionally push, pull, and lift over 25 pounds. Specific requirements may vary by assignment.

Supervisory Responsibilities

None

Disclaimer

This description summarizes primary duties; it is not exhaustive. Contents may change at management's discretion. Ross is an equal opportunity employer, committed to diversity and inclusion.

The pay range for this role is $14.81 - $15.00, dependent on experience and location. Benefits include insurance options, employee discounts, 401K, and more. Applications are accepted continuously without a close date.