Retail Associate

DICK'S Sporting Goods, Inc.; Roanoke (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading sports retailer as a Cashier, where you'll enhance customer experiences through exceptional service and product knowledge. You'll play a vital role in creating an inclusive shopping environment, ensuring every customer feels valued and supported. This position requires a proactive approach to customer interactions and a commitment to teamwork.

Qualifications

• Prior retail sales or cashier experience preferred.
• Ability to lift up to 35 lbs occasionally.

Responsibilities

• Provide excellent customer experiences and process transactions.
• Promote company programs and support team across the store.

Skills

Customer-Focus

Ensures Accountability

Action-Oriented

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

The Cashier is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

Greet everyone and proactively approach customers to understand their needs and support their shopping experience.

Process customer sales transactions and returns in accordance with established Front-End procedures.

Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).

Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

Take an all-hands-on-deck approach to support the team across the store.

Perform other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:

Ensures Accountability

Customer-Focus

Decision-Quality/Decision-Making Abilities

Action-Oriented

QUALIFICATIONS:

Prior retail sales, cashier, or customer-focused experience preferred.

Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).

Ability to work extended periods of time (up to 4 hours) standing or walking.

Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).