Retail Associate

Ross Stores, Inc.; Osage Beach (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading off-price retailer as a Retail Associate, where you will ensure a positive shopping experience for customers. Responsibilities include assisting customers, operating registers, and maintaining store organization. This role offers opportunities for career growth in a diverse and inclusive environment.

Qualifications

• Ability to communicate effectively with Customers, Associates, and Leadership.
• Basic math skills for handling retail transactions.

Responsibilities

• Ensure a positive shopping experience for Customers.
• Assist Customers and operate registers.
• Maintain cleanliness and organization of the store.

Skills

Effective communication

Basic mathematical skills

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
  
  

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning and development opportunities.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate performs various tasks during all working hours and may be asked to perform additional duties as needed to meet customer service and operational goals.

Essential Functions

• Prioritize safety and practice safe behaviors at all times.
• Create a safe shopping environment by maintaining awareness, keeping aisles clear, and reporting unsafe conditions.
• Show respect and courtesy to Customers and Associates; be friendly and professional.
• Assist Customers, operate registers, and answer questions politely and knowledgeably.
• Respond promptly to Customer needs and escalate issues to Store Leadership when necessary.
• Support the Company brand at all times.
• Perform cleaning tasks to maintain a clean environment.
• Maintain a professional appearance and adhere to dress code.
• Ensure store organization and merchandise presentation standards are met.
• Expedite merchandise to the sales floor efficiently, maintaining familiarity with products.
• Understand and follow Loss Prevention policies and merchandise protection standards.
• Demonstrate integrity, safeguard confidential information, and handle transactions accurately.
• Work efficiently to maximize productivity and minimize steps.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Prioritizes & Executes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Skills

• Effective communication with Customers, Associates, and Leadership in a friendly manner.
• Basic mathematical skills for retail transactions.

Physical Requirements / ADA

• Ability to use Store equipment, including registers and PCs.
• Stand, walk, and move around the Store up to 100% of the time.
• Bend, squat, kneel, climb, reach, and lift as required.
• Push, pull, and lift over 25 pounds occasionally.
• Use janitorial and display equipment as needed.
• Additional qualifications may be required for specific roles.

Supervisory Responsibilities

None

Disclaimer

This description summarizes primary duties and is subject to change. Ross is an equal opportunity employer, committed to diversity and inclusion in the workplace.