Retail Associate

CommunityAid; Lancaster (Lancaster County); On-site; USD 60,000 - 80,000; Part time

Job summary

CommunityAid is seeking a part-time Retail Associate to enhance our sales floor operations. The successful candidate will deliver outstanding customer service and assist with merchandising and cash handling tasks. This entry-level position offers flexible hours, working in a dynamic nonprofit environment, and promotes teamwork and respect.

Benefits

Company incentive program

Qualifications

• Retail experience preferred.
• Flexible scheduling required.
• Proficient in English.

Responsibilities

• Provide excellent customer service.
• Assist with merchandising and stock replenishment.
• Operate cash register accurately.

Skills

Customer service

Interpersonal skills

Attention to detail

Education

High School diploma or equivalent

Job description

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• STARTING WAGE $14.50/HR WITH INCREASE TO $15.00/HR AT 90 DAYS OF EMPLOYMENT!
• COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!

Role

PURPOSE OF THE ROLE:

The Retail Associate is responsible for the successful operation of the sales floor, including customer service, maintaining full racks, cashiering, and working with flexibility at the direction of the Retail Supervisor. Our culture assumes we can count on one another, engage with respect and professionalism, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.

Key Responsibilities

• Provide consistent, excellent customer service and ensure a great shopping experience for customers.
• Seize on every opportunity to engage customers, both to provide a great shopping experience and to deter theft.
• Assist with merchandising, replenishing stock, monitoring fitting rooms, and transporting merchandise.
• Understand the products we sell, current promotions, and seek opportunities to improve retail sales.
• Maintain a neat and organized work area and overall store.
• Understand CommunityAid’s sales and marketing methods, including floor layout and tagging system.
• Work flexibly to meet store needs, including answering customer questions, assisting with store opening/closing, and other tasks.
• Report theft, customer complaints, injuries, and unsafe conditions immediately.
• Operate the cash register accurately and efficiently following company guidelines.
• Comply with CommunityAid’s policies and standards.

Core Competencies

• Embrace CommunityAid’s 12 Core Behaviors.
• Strong customer service and interpersonal skills.
• A positive attitude.
• Professionalism with customers, co-workers, and management.
• Maintain a clean, safe, and organized environment.
• Work effectively independently and in teams.
• Adapt to a fast-paced environment.
• Attention to detail.
• Flexibility to respond to changing needs and roles.

Qualifications

• High School diploma or equivalent preferred.
• Six months retail experience helpful.
• Flexible scheduling, including evenings and weekends.
• Proficient in English reading, writing, and speaking.
• Basic math skills.
• Consistent attendance and adherence to weekly hours.

Physical Requirements

• Frequently lift and carry 21-35 pounds.
• Occasionally carry up to 50 pounds.
• Push and pull up to 20 pounds.
• Stand for extended periods.

Seniority level

Entry level

Employment type

Part-time

Job function

Sales and Business Development

Industries

Non-profit Organizations

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